Hotel Palacio de Iván Tarín implemented a new communication system to improve customer experience and employees productivity.

The Hotel Palacio de Iván Tarín is set in one of the most peaceful areas of Teruel, Spain. Located between the mountain ranges of Gúdar and El Pobo, the hotel belongs to Térvalis Group.
This lovely ancestral house from the 17th century has 14 rooms and provides a convivial space by combining a modern infrastructure with a traditional one. Customers enjoy visiting the hotel all year around and can sample the typical meals of the region at the hotel restaurant.

Hotel Palacio de Iván Tarín implemented a new communication system to improve customer experience and employees productivity.

The Hotel Palacio de Iván Tarín is set in one of the most peaceful areas of Teruel, Spain. Located between the mountain ranges of Gúdar and El Pobo, the hotel belongs to Térvalis Group.
This lovely ancestral house from the 17th century has 14 rooms and provides a convivial space by combining a modern infrastructure with a traditional one. Customers enjoy visiting the hotel all year around and can sample the typical meals of the region at the hotel restaurant.

This tunnel is designed to last for 100 years. I am sure that the Alcatel-Lucent Enterprise colleagues will manage it successfully. They had the last 8 years well under control. They will continue for the next 92 years, or longer. We are also very proud of the AVA Digital award and Muse Creative Award won by Koenigsfilm for our video promoting the partnership between Gotthard tunnel and Alcatel-Lucent Enterprise.

Peter Huber, Project Leader, Transtec Gotthard

Challenges

 

Products & Solutions
Benefits
Documents

Hotel Palacio de Iván Tarín implemented a new communication system to improve customer experience and employees productivity.

  • Country: Spain
  • Industry: Hospitality
  • Solution: Business Telephony

The Hotel Palacio de Iván Tarín is set in one of the most peaceful areas of Teruel, Spain. Located between the mountain ranges of Gúdar and El Pobo, the hotel belongs to Térvalis Group.
This lovely ancestral house from the 17th century has 14 rooms and provides a convivial space by combining a modern infrastructure with a traditional one. Customers enjoy visiting the hotel all year around and can sample the typical meals of the region at the hotel restaurant.

Alcatel-Lucent enabled us to put together what we felt was a very good comprehensive package that enabled our customer to control their room from the handset.

Marc Campbell, Chief Information Officer, 45 ParkLane

45 ParkLane

45 Park Lane logo
45 Park Lane, United Kingdom Customer Reference Photo

45 Park Lane Redefines the Guest Experience

Challenges

  • Deploy a single, central device to control all in-room features such as climate, lighting, media and phone
  • The flexibility to be able to add new features as and when required
  • A portable solution which allows guests to move around with no loss of functionality
  • Technology had to match the type of luxurious products that our customers would have in their home

Products & Solutions

Products

  • OmniTouch 8082 My IC Phone

Solutions

  • Business Telephony
Benefits
  • Better guest experience
  • Strengthened customer loyalty
  • Improved guest access to services
  • Higher revenues per room
  • Streamlined operations
  • Greater operational efficiencies
Documents
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