Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.

Whatever your role and whatever size company you're in, we offer training to help you understand and use our products and services. This can be held by self-study online, remotely with virtual learning, on-site at your premises, or at one of our global training centers. Thanks to our global network of Authorized Training Partners, we can train your staff in their native language anywhere in the world.

We also award certification to partners and engineers who demonstrate the skills and technical knowledge required to sell, design and install solutions based on Alcatel-Lucent Enterprise products in Communications, Network, Verticals and the Cloud. Competencies are assessed and validated through a certification program with diplomas from standard to advanced levels.

Features

Get access to the Knowledge Hub: a personalized learning platform
Blended Learning solution: eBooks, virtual learning, forums, online materials and classroom learning
eBook offers multi-device, multi-OS learning material with second license free of charge
Embedded training videos

Benefits

Autonomy

Users can self-serve, needing less supervision and support.

Cost-saving

Keep travel time and expenses down with online and virtual learning options.

Better understanding

Interact in real time with peers and expert instructors; get personalized feedback and advice.

Flexibility

Sessions are designed so learners can fit them around daily work commitments and progress at their own pace.

Documents

Training Presentation

Training Centers Locator

See the localisation of our Training centers and Training Partners centers to get trained next to your door!

Training Presentation

Education Services Value Proposition

Find out more about Education Services value proposition!

Training collateral

Education Services Pocket Guide

Find out more about Education Services just in a pocket format.

Training collateral

Training offer for Network

Global view of the training offer for Network.

Training collateral

Training offer for Communications, Cloud, and Verticals

Overview of the global training offer available for Communications, Cloud and Verticals.

Training collateral

Training offer for Customers

Overview of the training offer for customers.

Available Models

SALES

ACSR (Alcatel-Lucent Enterprise Certified Sales Representative): For sales representatives who sell Alcatel-Lucent Enterprise products and solutions (Advanced level).

PRE-SALES

AQPS (Alcatel-Lucent Enterprise Qualified Presales): For systems engineers who design stand-alone projects (Standard level).
ACPS (Alcatel-Lucent Enterprise Certified Presales): For systems engineers who design large/complex networking projects (Advanced level).

POST-SALES

ACFE (Alcatel-Lucent Enterprise Certified Field Expert): For field engineers in charge of advanced configurations, installation and service support (Standard level).
ACSE (Alcatel-Lucent Enterprise Certified System Expert): For expert engineers in charge of complex configurations, installation and remote service support (Advanced level).

Related Services

Customization Services

Meet your business requirements with specific development and integration solutions

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Network Hardware Support Services

Get more from your network hardware investment with expert support: our hardware support services offer anytime assistance, replacement options and more.

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Communications Software Support Services

Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

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Communications Hardware Support Services

Our hardware support services provide technical assistance with your devices, plus an evolution pathway to ensure optimal efficiency and performance.

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Network Software Support Services

Get the most out of your network software investment with expert support. Choose our support services for anytime technical assistance, updates and much more.

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Network Integration Services

Planning a new deployment or upgrade on your network? Don't go it alone. Our integration services team can be with you every step of the way.

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Communications Integration Services

Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.

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Managed Services

Outsource the management of your communications or network infrastructure and benefit from a dedicated 24/7 service desk, upgrades and more.

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Education Services: Training and Certification

Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.

View Product

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat to us online.