Education Services | Alcatel-Lucent Enterprise

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Industries
- Education
  - Education Solutions
    - Where education connects with technology that works
      
      We help educators connect, delivering the technology that enables secure, reliable collaboration between your faculty and students.
  - Intelligent Campus
    - Intelligent Campus
      
      Empower learning with Digital Transformation for education.
  - University Partnership Program
    - University Partnership Program
      
      A school partnership program enables collaboration with industry experts, to gain new perspectives and create new opportunities and innovative solutions.
- Healthcare
  - Healthcare solutions for a connected experience
    
    ALE’s healthcare solutions connect patients, staff, devices, processes and facilities, so everyone communicates efficiently and securely.
- Hospitality
  - Connecting guests and staff for extraordinary experiences
    
    We help you connect with your guests by delivering technology that drives immersive, real-time engagement.
- Government
  - Preparing cities and citizens for a connected future
    
    We help government connect communities by delivering technology that works. For your people, your public, and your organization.
- Transportation
  - Building the routes of the future
    
    We help you connect transportation subsystems with technology that works; for your people, your passengers, and your services.
Products & Solutions
- Solutions
  - Solutions for Industries
    - Solutions for Industries
      
      We make everything connect by delivering purpose-built technology for your industry.
  - Small and Medium Business (SMB)
    - Communication drives small businesses
      
      Our solutions for companies between 1 and 300 users are robust, user-friendly and tailor-made for your industry. Discover more on our SMB microsite.
  - Digital Age Networking
    - Digital Age Networking
      
      Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow the business.
      
      Augmented Intelligence >
      Proactive Analytics >
      Service Defined Network >
      IoT Digital Business >
      IT as a Business Engine >
      Network as a Service >
  - Communications Platform as a Service - CPaaS
    - Communications Platform as a Service - CPaaS
      
      CPaaS bridges communications between humans, objects and processes, enabling faster, easier, more secure digital engagement for your business.
  - Business Telephony
    - We know voice matters
      
      Your phone's at the heart of your business. When customers call. When teams connect. So our solutions put reliability and responsiveness first.
      
      All - IP >
  - View All Solutions
- Communications Products
  - Applications
    - Powerful business-grade apps
      
      Our full-featured applications transform communications into a truly collaborative experience.
      
      OpenTouch Conversation >
      OpenTouch Customer Service >
      IP Desktop Softphone >
      View all Applications >
  - Phones & Devices
    - Phones that put experience first
      
      Hardware you're proud of. A pleasure to use. Our handsets & accessories offer it all.
      
      Business Phones >
      Business Phones Comparison >
      DECT Handsets >
      View all Devices >
  - Platforms
    - Infrastructure you can trust
      
      Whether on your premises or in the cloud, our platforms support your business.
      
      Rainbow for Organizations of all sizes >
      OmniPCX Enterprise for Medium and Large Organizations >
      OXO Connect for Small and Medium Business >
      View all Platforms >
  - Management & Security
    - Keep your communications secure
      
      Protect and manage your voice and rich media communications platforms.
      
      OmniVista 8770 NMS >
      OpenTouch Session Border Controller >
      View all Products >
- Network Products
  - Switches
    - Make the connection
      
      Our switches keep your office, campus and data center networks connected.
      
      OmniSwitch 2220 >
      OmniSwitch 6350 >
      OmniSwitch 6450 >
      View all Switches >
  - WAN
    - Wide Area Networks
      
      Wherever your users are, our WAN products ensure high-speed, secure access across a distributed user base.
      
      OmniAccess Compact ESR >
      OmniAccess Ruggedized ESR >
      View all Routers >
  - WLAN
    - Wireless Local Area Networks
      
      Indoor and outdoor access points including Wi-Fi 6 (802.11ax) and Wi-Fi 5 (802.11ac) technologies support versatile deployments in any size network.
      
      Stellar 802.11ax Wi-Fi 6>
      Stellar 802.11ac Wi-Fi 5>
      Controller-based WLAN>
      View all WLAN products >
  - Management & Security
    - Protection at the highest level
      
      Monitor, maintain and secure your network to reduce risk and protect your infrastructure investments.
      
      OmniVista Cirrus >
      OmniVista 2500 NMS >
      ProActive Lifecycle Management >
      View all Products >
  - Location Services
    - Location awareness on your premises
      
      Location services enable you to make smart connections for a smart business. Increase business intelligence by connecting the physical with the digital using our OmniAccess Stellar location services.
      
      OmniAccess Asset Tracking >
      OmniAccess Location-based Services >
- Services
  - Education Services
    - Educated users are confident users
      
      Get ALE-certified, or train your end users with our online courses or expert tutors worldwide to increase satisfaction and reduce support requests.
  - Managed Services
    - Save time by outsourcing IT operations
      
      Explore our stress-free managed services options: outsource the management of your communications or network infrastructure.
  - Professional Services
    - We make integration simple
      
      Ready to deploy an ALE product or solution? Get all the guidance you need to design, plan and integrate it successfully from our professional services teams.
  - Support Services
    - Ultimate peace of mind and business continuity
      
      A range of support packages you can rely on: at your side to assist you whenever you need help with ALE products or solutions.
  - Customization Services
    - Specific developments to meet your needs
      
      Meet your business requirements with specific development and integration solutions.
Trends
- Digital Age Networking
  - Digital Age Networking
    
    Digital age technologies take businesses into the new digital era with a network foundation that delivers the services needed to grow the business.
- Cognitive Communication
  - A new human-centric experience
    
    Discover how cognitive communications enhances user experiences and improves productivity and collaboration capabilities.
- Digital Transformation
  - Digital Collaboration
    - The untapped potential of enterprise communications
      
      Online tools can help users work together – but only if the tools themselves work. Our research suggests B2B collaboration has a long way to go.
  - Digital Experience
    - Digital Experience
      
      Delivering a superior customer experience starts with streamlining how employees are organized and how they handle customer inquiries. How can you start to transform your customer experience?
- Internet of Things
  - Connected devices, all around us
    
    IoT is coming, and bringing a Tsunami of data with it. If your infrastructure isn't ready to keep up with fast-changing requirements, you'll find yourself falling behind your competition.
- Mobile Communications
  - Preparing for tomorrow’s mobile opportunities
    
    Evolutions in mobility and the IoT are directly impacting network infrastructure, driving enterprises to fundamentally reconsider their technology choices.
- Security
  - Security
    
    Security's always been a tricky topic, but in the IoT age, the challenge of protecting your data and assets has never been greater.
Company
- About Us
  - Where Everything Connects
    
    We make everything connect by delivering technology that works, for you.
- Blog
  - English Posts
    - Read our posts
      
      Industry-leading thinkers, speakers, guest writers and Alcatel-Lucent Enterprise experts share their insights.
- Customers
  - Case Studies
    
    Read and watch testimonials from some of the 830,000 customers around the world who choose us to help them communicate better.
- Events
  - Where to meet us
    
    Find out where we'll be exhibiting at events, speaking or participating in panel discussions.
- News
  - What's new at ALE?
    
    View all our press releases and media announcements in our Newsroom.
- Analyst Perspectives
  - Insight, analysis and assessments
    
    Read the third party reports that matter - straight from leading industry analysts and independent consulting firms.
Partners
- Business Partners
  - Become a Partner
    - Join the ALE family
      
      Interested in joining our network of solutions and applications experts? Become a reseller and revolutionize IP communications for companies in your region.
  - Find a Partner
    - Start building your future with us
      
      Locate your nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.
  - Partner Resources
    - Supporting our Business Partners online
      
      A rich list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.
- Developer and Solution Partners
  - Build ALE ecosystem
    
    Leverage Alcatel-Lucent Enterprise’s (ALE) innovation and expertise to build a solid foundation based on trust and experience.

Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.

Whatever your role and whatever size company you're in, we offer training to help you understand and use our products and services. This can be held by self-study online, remotely with virtual learning, on-site at your premises, or at one of our global training centers. Thanks to our global network of Authorized Training Partners, we can train your staff in their native language anywhere in the world.

We also award certification to partners and engineers who demonstrate the skills and technical knowledge required to sell, design and install solutions based on Alcatel-Lucent Enterprise products in Communications, Network, Verticals and the Cloud. Competencies are assessed and validated through a certification program with diplomas from standard to advanced levels.

Access for Customers Access for Partners

Features

Get access to the Knowledge Hub: a personalized learning platform
Blended Learning solution: eBooks, virtual learning, forums, online materials and classroom learning
eBook offers multi-device, multi-OS learning material with second license free of charge
Embedded training videos

Benefits

Autonomy

Users can self-serve, needing less supervision and support.

Cost-saving

Keep travel time and expenses down with online and virtual learning options.

Better understanding

Interact in real time with peers and expert instructors; get personalized feedback and advice.

Flexibility

Sessions are designed so learners can fit them around daily work commitments and progress at their own pace.

Documents

Training collateral

Training collateral

Education Services Pocket Guide

Find out more about Education Services just in a pocket format.

Training Presentation

Training Presentation

Education Services Value Proposition

Find out more about Education Services value proposition!

Training collateral

Training collateral

Training offer for Network

Global view of the training offer for Network.

Price list

Training Price List 2020 edA

Training worldwide price list 20120 Edition A

Training collateral

Training collateral

Training offer for Communications, Cloud, and Verticals

Overview of the global training offer available for Communications, Cloud and Verticals.

Training Presentation

Training Presentation

Training Centers Locator

See the localisation of our Training centers and Training Partners centers to get trained next to your door!

Training collateral

Training collateral

Training offer for Customers

Overview of the training offer for Customers.

Available Models

SALES

ACSR (Alcatel-Lucent Enterprise Certified Sales Representative): For sales representatives who sell Alcatel-Lucent Enterprise products and solutions (Advanced level).

PRE-SALES

AQPS (Alcatel-Lucent Enterprise Qualified Presales): For systems engineers who design stand-alone projects (Standard level).
ACPS (Alcatel-Lucent Enterprise Certified Presales): For systems engineers who design large/complex networking projects (Advanced level).

POST-SALES

ACFE (Alcatel-Lucent Enterprise Certified Field Expert): For field engineers in charge of advanced configurations, installation and service support (Standard level).
ACSE (Alcatel-Lucent Enterprise Certified System Expert): For expert engineers in charge of complex configurations, installation and remote service support (Advanced level).

Related Services

Communications Software Support Services

Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.

Network Hardware Support Services

Get more from your network hardware investment with expert support: our hardware support services offer anytime assistance, replacement options and more.

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Network Integration Services

Planning a new deployment or upgrade on your network? Don't go it alone. Our integration services team can be with you every step of the way.

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Communications Hardware Support Services

Our hardware support services provide technical assistance with your devices, plus an evolution pathway to ensure optimal efficiency and performance.

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Customization Services

Meet your business requirements with specific development and integration solutions

Network Software Support Services

Get the most out of your network software investment with expert support. Choose our support services for anytime technical assistance, updates and much more.

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Communications Integration Services

Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.

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Managed Services

Outsource the management of your communications or network infrastructure and benefit from a dedicated 24/7 service desk, upgrades and more.

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat with us online.

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