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Partners | Business Partners

Partner Resources

A list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.

Quick Access

  • MyPortal: Access software downloads and information, or contact our Technical Advice Centers (TACs) for advice. See product information, use self-service online tools and get expert assistance if you need it.
  • Knowledge Hub: Your all-in-one platform for all Sales, Presales, and Postsales training with Mobile Learning for your tablet or smartphone.
  • Partner Locator: The tool to locate the nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.
  • Contract Checker - SPS: Enter your contract numbers to see the status and expiration date of your software support contracts on ALE communications solutions.
  • Developer and Solution Partners (DSPP): Leverage Alcatel-Lucent Enterprise’s  innovation and expertise to build a solid foundation based on trust and experience.
  • Partner Preference Center: Subscribe to partner communications of interest from Alcatel-Lucent Enterprise.
  • PSIRT: Found a bug or technical vulnerability in an Alcatel-Lucent Enterprise product? Let us know. The Product Security Incident Response Team investigates technical issues impacting our products and solutions.
  • Training and Certification: Complementing our support services, we run training courses to develop your professional knowledge. Enhance your skills by studying online or taking a course with one of our training partners.
  • Meet the demo team: Discover more about ALE solutions demos, showrooms and demonstrations bookings.
  • Video demonstrations: Watch videos of ALE products and solutions in action on our YouTube demo channel.
  • Technical Document Library (TDL): Held in MyPortal, the TDL offers sales, pre-sales, order management and post-sales resources to our partners, as well as a variety of technical resources to customers.
  • Technical Knowledge Center (TKC): The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting before contacting ALE.
  • Cloud solutions: Discover all the Cloud solutions ALE is offering through its dedicated website openrainbow.com including useful resources.

Videos

  • ALE Partner Journey
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  • 360 Partner Experience Program
    2/2
    00:02:32

Supporting Documents

  • Infographic
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