Buddha Bar Hotel installed a unified communication solution for optimal client service.

  • Country: France
  • Industry: Hospitality
  • Solution: Business Telephony

Established in June 2013, the Buddha Bar Hotel is a 5-star boutique hotel with 56 rooms, located in a beautiful eighteenth century mansion in the center of Paris. Buddha Bar Hotel installed a unified communication solution for optimal client service. 

Buddha Bar Hotel logo
Buddha Bar, France Customer Reference Photo

The mobility offer really brought efficiency to our teams, allowing them to be available at any time and therefore rapidly answer our customers’ needs. Today, everyone from the concierge to the maid can connect and share information in real time

Loic Le Berre, Director General, Buddha Bar Hotel, Paris, France

Challenges

  • The Buddha Bar Hotel required unified communication within the hotel, offering mobility services to employees and customers alike. This allows employees to be reachable at all times, and offers a convenient customer experience
  • The Buddha Bar Hotel wanted to offer a wide range of services to enhance customer's comfort to maintain loyalty while reducing operating costs

Products & Solutions

Products

  • Alcatel 4635/4645
  • OmniPCX Enterprise Communication Server
  • OmniTouch 8450 Fax Software
  • Omnivista 4760 Network Management System

Solutions

  • Business Telephony
Benefits
  • 45 employees and 60 customers can currently use simultaneously Alcatel-Lucent Enterprise mobility solution. The scalability of the solution enables to support an increase in the number of users in a perspective of a growing number of customers and employees in the next 3 to 5 years
  • The mobility solution provided by ALE enables employees to be more responsive and provide optimal customer service. Its major assets include network optimization and a flexible and reliable phone service for both employees and customers of the Buddha-Bar Hotel
  • The Alcatel-Lucent Enterprise solution enables the Buddha Bar hotel to reduce its operating costs
Documents
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