Buddha Bar Hotel | Alcatel-Lucent Enterprise

Buddha Bar Hotel installed a unified communication solution for optimal client service.

Country: France
Industry: Hospitality
Solution: Business Telephony

Established in June 2013, the Buddha Bar Hotel is a 5-star boutique hotel with 56 rooms, located in a beautiful eighteenth century mansion in the center of Paris. Buddha Bar Hotel installed a unified communication solution for optimal client service.

Buddha Bar, France Customer Reference Photo

The mobility offer really brought efficiency to our teams, allowing them to be available at any time and therefore rapidly answer our customers’ needs. Today, everyone from the concierge to the maid can connect and share information in real time

Loic Le Berre, Director General, Buddha Bar Hotel, Paris, France

Buddha Bar Hotel Customer Video

Challenges

The Buddha Bar Hotel required unified communication within the hotel, offering mobility services to employees and customers alike. This allows employees to be reachable at all times, and offers a convenient customer experience
The Buddha Bar Hotel wanted to offer a wide range of services to enhance customer's comfort to maintain loyalty while reducing operating costs

Products & Solutions

Products

Alcatel-Lucent Voice Messaging 4635/4645
OmniPCX Enterprise Communication Server
OmniTouch 8450 Fax Software
OmniVista 4760 Network Management System

Solutions

Hospitality Solutions
Business Telephony

Benefits

45 employees and 60 customers can currently use simultaneously Alcatel-Lucent Enterprise mobility solution. The scalability of the solution enables to support an increase in the number of users in a perspective of a growing number of customers and employees in the next 3 to 5 years
The mobility solution provided by ALE enables employees to be more responsive and provide optimal customer service. Its major assets include network optimization and a flexible and reliable phone service for both employees and customers of the Buddha-Bar Hotel
The Alcatel-Lucent Enterprise solution enables the Buddha Bar hotel to reduce its operating costs

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