OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 7,000 agents.
The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.
OmniTouch CC Standard Edition offers an embedded call distribution solution with Alcatel-Lucent OmniPCX Enterprise for lower TCO and ultimate reliability. Advanced supervision and agent desktop capabilities can be delivered from additional virtual machines.
Highlights
- Route, monitor and manage inbound voice interactions for customer welcome and contact center
- Adapt your call routing strategy in minutes using the patented WYSIWYG interface
- Enjoy reliable call distribution, supervision and agent desktop capabilities
Features
- 5 to 2,800 agents on a single node, up to 7,000 agents in a multi-nodal OmniPCX Enterprise configuration
- Remote agent facilities
- Branch survivability for inbound with Passive Communication Server
- Prioritized ‘skill mapping’ routes calls according to best available resources
- Advanced queuing with embedded voice announcements
- Integration with compliant business applications, messaging services and LDAP directories
Benefits
Models
CC Supervision: Real-time configuration, monitoring and reporting module.
CC Distribution: Automatic call distribution module.
CC IVR: Interactive voice response module.
CC Agent: Desktop application module for agents.
Supporting Documents
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OmniTouch Contact Center Standard Edition
DownloadA scalable and reliable contact center solution for up to 5000 agents
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OmniTouch Contact Center Standard Edition
DownloadOmniTouch Contact Center Standard Edition is the scalable and reliable contact center to support your interactions with existing and potential customers.
Related Products
OmniTouch Contact Center Standard Edition
A scalable and reliable contact center solution for up to 5000 agents
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