Cantabrian Health Service
This case study describes how Rainbow enables health professionals to conduct mobility and better services for patients with telehealth services.
- Country: Spain
- Industry: Healthcare, Digital health
- Solution: Cloud Communications, Digital Age Communications, e-services, Connected Solutions and Devices, Hybrid Workplace
The Cantabrian Health Service is part of the Spanish National Health System serving Cantabria (Spain). The agency is responsible for the public provision of the health services, both healthcare and preventive and rehabilitation. It serves a population of more than 580,000 inhabitants in an area of 5,329 km2.
In preparation of the 2020 global health crisis, Cantabrian Health Services investigated how technology could help maintain patient care with a focus on remote telehealth. Alcatel-Lucent Rainbow™ was the solution.
Challenges
The Cantabrian Health Service wanted to ensure they were prepared to continue delivering care for patients even under the threat of the arrival of the global pandemic. They determined it would require an investment in the ability to host immediate consultation from a distance, to any patient. The technology solution needed to be deployed immediately and therefore would need to be cloud-based. It also needed a doctor-patient connection that would establish a close relationship, possible through videoconferencing, and that the system would be reliable, secure and very easy to use.
Action
Results
Technical benefits:
- Communication as a service delivers comprehensive network administration
- Complies with data security requirements
- Scalable as needed
Financial benefits:
- IT team of Cantabrian Health System have immediate access to data via management systems to streamline dayto- day activities
- Reduces operational costs and maintenance
User experience benefits:
- SCSalud app connects citizens and uses Rainbow to deliver live video consultation with doctor
- Patients use mobile phone with simple and intuitive interface
- The doctor sees the patient medical history, providing consistent care
- Both find the benefit in cutting unnecessary travel for appointments
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Cantabrian Health Service Case Study
DownloadThis case study describes how Rainbow enables health professionals to conduct mobility and better services for patients with telehealth services.