Hotel Palacio de Iván Tarín implemented a new communication system to improve customer experience and employees productivity.

  • Pays: Espagne
  • Secteur d'activité: Hôtellerie
  • Solution: Téléphonie d'entreprise

The Hotel Palacio de Iván Tarín is set in one of the most peaceful areas of Teruel, Spain. Located between the mountain ranges of Gúdar and El Pobo, the hotel belongs to Térvalis Group.
This lovely ancestral house from the 17th century has 14 rooms and provides a convivial space by combining a modern infrastructure with a traditional one. Customers enjoy visiting the hotel all year around and can sample the typical meals of the region at the hotel restaurant.

« L'amélioration a été considérable, surtout pour nos clients. Le personnel qui utilise le système voit une différence essentielle en ce qui concerne la vitesse de connexion et les clients apprécient la qualité du système de visioconférence. »

José María Churruca, Directeur de l'hôtel Palacio de Iván Tarín

Hotel-Palacio-de-Ivan-Tarin

Défis

 
  • The hotel needed to provide an adapted communication solution in order to improve the experience for its customers.
  • They wanted to complete the installation with a secure WIFI network spanning over the entire hotel.
  • It was also necessary to facilitate the reception’s tasks by improving the communications system.

Voir tous les témoignages clients
Produits & Solutions

Product

  •  OmniPCX Office Rich Communication Edition

Solution

Avantages

TECHNICAL

  • The upgraded infrastructure is fully automated and has scalable hospitality services, such as multi-language guest services, long-distance calls management and check-out invoicing.
  • The hotel benefits from improved call resolution, 3G connectivity and high wireless intrusion protection (WIFI security).

FINANCIAL

  • The Alcatel-Lucent Enterprise OmniPCX Office Rich Communication Edition helps the hotel to improve management of bookings with better cost control.

USER EXPERIENCE

  • Thanks to this new technology employees are able to offer a more efficient and professional welcome to guests.
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