Civil & Environmental Consultants, Inc.
Communications investment supports ongoing expansion and happy clients.
고객 소개
Civil & Environmental Consultants, Inc., an engineering and science consulting firm headquartered in Pittsburgh, PA, sought a technology investment to support years of expansion and critical customer interactions. Today with 1,150 employees across 23 locations CEC continues to evolve, using communications to move business forward in changing times.
적용 솔루션
- Rainbow
The Alcatel-Lucent OmniSwitches are very cost effective and very reliable. Also, no matter where we’ve gone, what we’ve done, we’ve been able to take the Alcatel-Lucent OXE phone system with us.
Challenges
CEC began looking to replace its nearly two-decade old phone system some years ago. As business grew, they discovered Alcatel-Lucent Enterprise solutions were robust, reliable and built to support on-going growth. Integrator Communications Consulting Inc. (CCI) guided them with knowledge to enhance their investment with features and programming that delivered more bandwidth and simplified day-to-day business activities.
Action
CCI introduced the Alcatel-Lucent OmniPCX Enterprise (OXE) when CEC went to bid for a new phone system. The OXE has grown with the business, delivering a mix of IP and analog phone capabilities, offering flexibility when adding offices. CCI has helped CEC to discover and activate features like one-button call forwarding, auto routing services for live person pick up, and universal four-digit extension.
A parallel investment in Alcatel-Lucent OmniSwitch stackable LAN switches created an enhanced network environment to accommodate growth. The switches let CEC easily add and tie together switches to run 10G backplanes over fiber on each floor in locations with over 100 employees. Management of the network is done remotely via Alcatel-Lucent OmniVista Cirrus cloud network management tool by the four IT employees.
Recently, employees leveraged Alcatel-Lucent Enterprise Rainbow™ as an extension of desk phone lines to safely and effectively work from home, maintain projects and operations and provide integration with Teams. And today on-the-road employees also benefit from this functionality.
“CCI has managed all the implementations and has been an excellent partner for us. They take care of our needs and asks and are very responsive,” noted Heinack.
Results
Technical Benefits
- OmniSwitch products deliver reliable and consistent 10G broadband
- Network management and product updates simplified with OmniVista Cirrus cloud network management
- OmniPCX Enterprise built to grow as business required, adapting range of IP and analog services
- Call forwarding tree assures clients speak with a live person when sites experience an outage, ex. Inclement weather, staff unavailable due to Covid-19 exposure
Financial Benefits
- ALE solutions are half the cost of previous network and deliver dependable quality
- OXE extended remote access saves cash leveraging simple install of handsets at locations without need to install another system
- Switches are reliable, cost effective, seldom fail; A downed network can cost six-to-ten thousand dollars per hour for CEC business
User Experience Benefits
- Employee favorite features: “15yrs later, these are still game changing features for employees,” Heinack: External dial-by-name keypad across locations ease daily communication; 4-digit dialing; Call-back busy button
- Virtual extensions for employment verification voicemail and IT help desk enrich external interactions
Products & Solutions
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기