Cordish Gaming deals out top-notch customer service with Alcatel-Lucent
Seamless technology integration enhances the guest and staff experience across venues.
고객 소개
Cordish LIVE! casino in Maryland is a division of Cordish Companies and Cordish Gaming. With a focus on high standards of integrity and excellence across its entertainment venues, casinos and hospitality facilities, Cordish Gaming created a next level customer service experience at its LIVE! site. Guests, staff and internal clients experience enhanced enjoyment, services, and safety with behind-the-scenes technology supported by Alcatel-Lucent Enterprise Ethernet and wireless switches, and network management tool.
적용 솔루션
- Autonomous Network
- Data Center
- Digital Age Networking
- Security
- WiFi Solutions
We selected Alcatel-Lucent Enterprise to have an affordable enterprise-grade solution. And that's turned into having a partner that actually listens to our needs, and helps us with all of our growth. Our partnership with Alcatel-Lucent has been rewarding, I think, for both sides. Alcatel-Lucent Enterprise’s ability to come in and understand our use cases, before they give a solution, is what I think differentiates them from other vendors.
영상으로 보기
Challenges
Operating a casino environment presents complex challenges in supporting secure gaming systems, enterprise applications, and guest services. Casino organizations must also navigate stringent and increasingly sophisticated regulatory requirements, as regulatory bodies intensify their focus on cybersecurity.
Additionally, effectively managing and securing audio, visual, wireless, and data center systems, as well as internet infrastructure, requires comprehensive and robust management capabilities.
Action
A tiered approach from business partner Magothy Technologies let them introduce and highlight the technical capabilities and cost savings of the Alcatel-Lucent Enterprise solutions. Magothy demonstrated what the casino had been missing in order to achieve their goals.
Results
The Cordish Gaming LIVE! Casino IT team chose technology from Alcatel-Lucent Enterprise to create a more centralized, automated network and discovered an increase in productivity.
OmniSwitch solutions enable them to dynamically set and identify devices, eliminating the need for physical lockdowns at the network edge and enhancing overall security and efficiency of the network.
OmniVista enables team administrators to add devices to the network, monitor actions, identify issues and manage reporting from one centralized location.
Technical Benefits
- OmniVista NMS centralizes monitoring, and lets IT team easily add and manage devices
- A segmented network environment effectively manages and contains potential cybersecurity threats
- OmniSwitch solutions provide a secure and resilient infrastructure for operations
Financial Benefits
- Technology provides back-of-house teams with detailed, real-time insights into guest interactions and experiences, increasing service quality and guest satisfaction
- ALE solutions offered greater value and affordability with built-in security over the previous vendor
- Automated network saves time and man hours
User Experience Benefits
- Every aspect of guest and staff experience is enhanced through seamless technological integration
- Providing back-of-house teams with detailed, real-time insights into guest interactions and experiences, ensures staff have information needed to address, support and improve service quality
- Cordish IT staff are developing a mobile app for guest to access self-service options and view details about their play and account status without visiting a card desk
Products & Solutions
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기