HELLWEG Baumarkte

HELLWEG was looking for a modern unified platform for its internal and external corporate communications that could be seamlessly integrated with the existing Alcatel-Lucent OmniPCX® Enterprise Communication Server. The requirement to connect mobile employees took a priority with the onset of the global health crisis. A home office solution was needed quickly to keep employees connected and accommodate online meetings.

HELLWEG already had experience with Rainbow, the unified communications platform from Alcatel-Lucent Enterprise. The convenient, secure, cross-location collaboration had HELLWEG convinced to continue in that direction.

In 2020, Rainbow was gradually expanded and connected to the OmniPCX server using WebRTC. Today, up to 650 registered users benefit from the system on a daily basis, including the entire administration team in Dortmund, the DIY store managers, and the training department. They hold calls and conferences using audio and video, chat, and share files and screen content. The Human Resources department even conducts job interviews using Rainbow.

Rainbow is closely linked with the company's telephony, so users can dial a phone number directly from Microsoft® Outlook and use other comfort functions that had not been available in the past. Rainbow has also led to a significant and welcome reduction in the number of emails. In the near future, HELLWEG plans to add more Rainbow licences. Functional extensions currently being evaluated include the use of news feeds and a connection to SugarCRM.

Products

• Alcatel-Lucent OmniPCX® Enterprise Communication Server
• Rainbow™ by Alcatel-Lucent Enterprise, with WebRTC