Kaiserswerther Diakonie
Implementing a sustainable communications solution to improve efficiency and stability.
고객 소개
Kaiserswerther Diakonie is one of the largest charitable organizations in Germany. It employs approximately 3,000 experts in health, education and social services and has been operating in the city of Düsseldorf and the surrounding region since 1836, offering people in a wide range of different situations services tailored to their needs.
적용 솔루션
- Digital Age Networking
In Alcatel-Lucent Enterprise, we have found a reliable partner that shares ideas for improving our processes, making valuable contributions to our continuous optimization.
Challenges
Kaiserswerther Diakonie runs a large hospital, several nursing homes for the elderly, a care service for the disabled with a variety of housing options, care services for children, young people and families, as well as a university of applied sciences, vocational schools, an institute for further education and a family academy. The complexity of this critical infrastructure presented a unique communications challenge.
Action
Alcatel-Lucent Enterprise has implemented an efficient and stable telephony solution in collaboration with its long-term business partner cosmotel IT. The system is based on the Alcatel-Lucent OmniPCX® Enterprise Communication Server with more than 4,000 connected users. The long-term project includes setting up and operating the solution plus continually optimizing internal processes, integrating relevant applications and functions of the telephone system, and meeting Diakonie's requirements for sustainable business practices, for example in energy consumption and license management. Thanks to the many years of cooperation, Alcatel-Lucent Enterprise also advises Kaiserswerther Diakonie on technical developments and the future design of their communications system. Recently, for example, Diakonie's numerous personnel databases were interconnected and integrated into the telephone system.
Results
Technical Benefits
- Robust telephony solution with high availability
- Rich feature set for efficient call management
- Flexibility through server scalability and the ability to connect a wide range of devices
- Longevity through upgrade and expansion options
Financial Benefits
- Excellent price/performance ratio of the communication server
- Investment protection through continuous expansion with regular updates
- Future-proof through functional and technological innovations
User Experience Benefits
- Telephony convenience features such as caller ID and call forwarding
- Effective, comprehensive communications, both internally and externally, at all times
Products & Solutions
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기