The Escarpment Group was aware of ALE capability in the hospitality space and trusted the unified platform solution.
- 국가: 호주
- 산업: 서비스업
- 해결책: 비즈니스 전화 통신
The Escarpment Group is a unique collection of Luxury Escapes in the World Heritage Listed Blue Mountains. It incorporates 4 luxury brands that are iconic to the Blue Mountains – Lilianfels Resort and Spa, Echoes Boutique Hotel & Restaurant, The Hydro Majestic Hotel and Parklands Country Gardens & Lodges .
Each of these established icons is steeped in history and surrounded by dramatic landscapes and breathtaking views that are unique to the Blue Mountains region.
The Escarpment Group also had a very good preexisting relationship with Excelcom, the business partner.
Technical:
- The single management platform and PBX that spans across all hotel properties have simplified system management and maintenance.
- Onboarding new hotels is easy, it represents a small add-on as the IT team only needs to add gateways and handsets.
- Working with one supplier has increased consistency, simplified the network and freed the staff to work on more strategic projects.
Financial:
- A new SIP trunk has replaced the individual phone lines at each site, for greater efficiency.
- Thanks to the single PBX all telephone communication costs between hotels have been eliminated, generating costs savings for the hospitality group.
User experience:
- The central reservation system helps the Escarpment Group offer better customer service.
- Hotel staff can check room availability across all properties in real time, enabling them to offer alternative accommodation to guests if requested properties are fully booked.
