Metz Eurometropolis

A reliable, secure, and highly available network and communications solution supports Metz Eurometropolis digital transformation

País: França
Setor: Governo
Soluções: Autonomous Network, WiFi Solutions, Comunicações na nuvem, Continuidade de negóciosy

Metz Eurometropolis is a French metropolis in the Moselle area in the Grand Est region. The Metz IT service is shared between the Eurometropole and the town hall. It serves 80 public administrative buildings.

As soluções Alcatel-Lucent Enterprise nos proporcionaram simplicidade, consistência e robustez. Nossos agentes agora têm acesso a uma solução global que inclui todas as funcionalidades de que precisam para serem eficazes no seu dia a dia. O apoio da ALE nos permite dar um passo além graças à evolução do serviço e à oferta de treinamentos para as nossas equipes.

Alain Crescimbeni, Chefe de Redes e Telecomunicações, Departamento de Sistemas de TI, Metz Eurometropolis

Desafios

Metz Eurometropolis wanted to modernise the existing metropolitan network infrastructure in order to:

Ensure critical services continuity
Enable new uses such as Wi-Fi connectivity or mobility for 3000 staff and visitors
Maintain communications continuity by enabling widespread remote working during and after the crisis
Make services available quickly for emergency facilities such as a vaccination centre
Securely link all users and connected objects in different buildings
Manage the complexity of the different sub-networks and equipment in terms of deployment, availability and security

Ação

After the switch to optic fiber, the objective of the Metz Eurometropolies IT Systems Management team was to offer network and communications services to all public officers on a single infrastructure, meeting the criteria of reliability, security, and availability. This would form the basis for offering new services to citizens and simplifying the management of a constantly evolving network.

Today, many public services and approximately 200 job profiles benefit from network and communications services. Several critical services are hosted on the network and require continuous operation, such as the Municipal Police and the vaccination center. To ensure this continuity, our Business Partner NXO accompanies the IT team in strategic network upgrades.

Wi-Fi connectivity for administrative buildings users and support for over 4000 connected objects was the second step. Citizen wi-fi services in public buildings will follow shortly. To ensure adoption success, a digital inclusion project for citizens is being developed.

The network transformation also ensured a successful transition to remote work for the Eurometropolis public officers during the health crisis, when Rainbow was adopted by more than 500 public officers. To facilitate the transition, a transformation ALE coach accompanied the customer through a gradual adoption and our Business Partner Quonex Alsatel trained designated ambassadors with video tutorials.

The OmniVista NMS solution helps the IT team monitor the entire LAN and Wi-Fi network, as well as to back up and update the 190 switches, making reactive and proactive network management a lot easier.

The future: A more intelligent, autonomous and secure network will enable the Metz Eurometropolis to continue its transformation, to provide more security and new uses for public officers and citizens.

Resultados

Financial and strategic benefits

Investment protection: Future-proof wired and wireless network, foundation for digital citizen services or smart city projects
Seamless transition to remote work for a very large number of staff during and after the different health crisis waves

Enhanced user experience

New services, enhanced quality and interactions

Technical benefits

Improved IT efficiency as unified management allows devices on the LAN and WLAN to be configured at the same time
Simplified proactive and reactive network deployment and management through a single point of management and control
Improved overall network security