Introduction
Alcatel-Lucent Enterprise (ALE) is committed to handling personal data in a transparent, compliant, and responsible way. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, products, and services.
Data We Collect
We may collect the following categories of personal data: contact information (name, email, phone number, company), technical data (IP address, browser type, device information), usage data (pages visited, features used, interaction patterns), and communication preferences. We collect data when you fill out forms, create accounts, subscribe to newsletters, or interact with our services.
How We Use Your Data
We use your personal data to: respond to your inquiries and provide customer support, deliver products and services you have requested, send relevant marketing communications (with your consent), improve our website and services through analytics, comply with legal obligations and protect our legitimate interests.
Legal Basis for Processing
We process personal data based on: your consent (marketing communications, cookies), contractual necessity (service delivery), legitimate interests (business analytics, security), and legal obligations (regulatory compliance, tax records).
Data Sharing & Transfers
We may share your data with: ALE group companies worldwide, authorized business partners (for service delivery), technology service providers (hosting, analytics), and regulatory authorities (when legally required). International transfers are protected by Standard Contractual Clauses and adequacy decisions.
Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by applicable law. Contact and account data is retained for the duration of our business relationship plus applicable statutory retention periods.
Your Rights
Under GDPR and applicable privacy laws, you have the right to: access your personal data, rectify inaccurate data, erase your data (right to be forgotten), restrict processing, data portability, object to processing, and withdraw consent. To exercise these rights, contact us at [email protected].
Security Measures
ALE implements appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or misuse. These include encryption, access controls, regular security assessments, and employee training programs.