a group of people walking on a brick walkway with a fountain in the background


The DIRECCTE for the Nord Pas de Calais region had been using Alcatel-Lucent Enterprise solutions for a number of years.

  • Country: France
  • Industry: Government
  • Solution: Connected Solutions and Devices

The Directions Régionales des Entreprise, de la Concurrence, de la Consommation, du Travail et de l’Emploi (DIRECCTE) are regional bodies created in 2010 to serve as single points of contact and oversight for companies.

These offices report to the Ministries of Labor, Employment, Vocational Training and Social Dialogue.

The DIRECCTE offer access to a wide spectrum of administrative services spanning international trade, tourism, commerce, labor and employment, competition, consumption, business insights, legal metrology and more.

Upgrading their infrastructure with the perfectly compatible Alcatel-Lucent Enterprise systems let the DIRECCTE keep and seamlessly integrate existing equipment such as handsets.

Etit, associated with Resadia – which was awarded the UGAP telephony systems contract along with Alcatel-Lucent Enterprise, created a tutorial (etit.fr/architel) to train users on the new system.

This facilitated adoption onsite and supported a smooth transition.

The Alcatel-Lucent Enterprise solution has allowed us to successfully carry out a strategic project to improve customer relations and facilitate communications amongst our 900 agents that are located across 25 sites.
Pascal Fondu, Deputy Head of Regional IT, DIRECCTE Nord Pas de Calais



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