A strengthened partnership to deliver ALE Connect
December 15, 2025
ALE and Odigo reaffirm their commitment to the CCaaS and hybrid cloud omnichannel contact center market
Paris, France – December 15, 2025 – Alcatel-Lucent Enterprise, a leading provider of secure networking and communication solutions enabling organizations and industries to accelerate their operational efficiencies and competitiveness, announces the continued business development of its ALE Connect solution in conjunction with its long-standing technology partner Akio, acquired by Odigo, a European leader in contact center solutions, last month.
ALE Connect enables customer relationship management staff to handle interactions across multiple channels (email, live web chat, social media, and phone) with the quality and efficiency expected today by their customers, citizens, and consumers.
ALE Connect simplifies the flow of interactions between customers, customer service representatives, and the rest of the organization by leveraging the most advanced capabilities of artificial intelligence (AI). It enhances ALE’s flagship communications platform Alcatel-Lucent OmniPCX® Enterprise Purple, with CCaaS (Contact Center as a Service) for omnichannel management in the cloud. ALE Connect’s unique hybrid cloud approach allows companies to maintain the benefits of an efficient and resilient on premises (or privately hosted) automatic call distribution for critical communications, while embracing new multimedia capabilities through cloud-based multi-tenant CCaaS.
About Alcatel-Lucent Enterprise
Alcatel-Lucent Enterprise provides secure networking and communication solutions which enable organizations and industries to accelerate their operational efficiencies and competitiveness. In the Cloud. On Premises. Hybrid.
All solutions have built-in security, limited environmental impact and are fully compliant with data protection requirements of organizations and individuals at a national sovereignty and international industry level.
Alcatel-Lucent Enterprise focus on three pillars: Environment Sustainability, Social Responsibility, and Corporate Governance, providing technology solutions for the good of the environment, people, and business.
Over 100 years of innovation have made the company a trusted advisor to more than a million customers across the world.
With headquarters in France and 3,400 business partners worldwide, Alcatel-Lucent Enterprise achieves an effective global reach with a local focus.
About Odigo
Odigo is a French global software vendor providing Contact Centre as a Service (CCaaS) solutions that enhance interactions between brands and their customers. A pioneer of customer experience in France and today one of the European leaders, Odigo has supported more than 250 large enterprises across over 100 countries for nearly 40 years, with a team of 680 employees and revenue exceeding €160 million.
Driven by a strong sense of professionalism, pragmatism and creativity, Odigo stands out with the unmatched reliability and robustness of its solution, delivering the best voice quality (MOS) on the market. Our experts help public and private organizations choose and deploy customer engagement models and the right AI to ensure maximum performance and customer satisfaction.
About Akio
Founded in 1999, Akio is a French software vendor offering omnichannel customer engagement solutions (Akio Unified), reputation and Voice of the Customer analytics (Akio Insights) and unified communications (Akio TWS). Akio is recognized for the ease of use, reliability and compliance of its products. The company supports around 100 primarily mid-market clients with hybrid (cloud and on-premises), multi-tenant solutions and local support through its team of 60 employees in France and Portugal.
Visit: https://www.akio.com/en/
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