ALE and Odigo reaffirm their commitment to the CCaaS and hybrid cloud omnichannel contact center market
Paris, France – December 15, 2025 – Alcatel-Lucent Enterprise, a leading provider of secure networking and communication solutions enabling organizations and industries to accelerate their operational efficiencies and competitiveness, announces the continued business development of its ALE Connect solution in conjunction with its long-standing technology partner Akio, acquired by Odigo, a European leader in contact center solutions, last month.
ALE Connect enables customer relationship management staff to handle interactions across multiple channels (email, live web chat, social media, and phone) with the quality and efficiency expected today by their customers, citizens, and consumers.
ALE Connect simplifies the flow of interactions between customers, customer service representatives, and the rest of the organization by leveraging the most advanced capabilities of artificial intelligence (AI). It enhances ALE’s flagship communications platform Alcatel-Lucent OmniPCX® Enterprise Purple, with CCaaS (Contact Center as a Service) for omnichannel management in the cloud. ALE Connect’s unique hybrid cloud approach allows companies to maintain the benefits of an efficient and resilient on premises (or privately hosted) automatic call distribution for critical communications, while embracing new multimedia capabilities through cloud-based multi-tenant CCaaS.
Four years after the launch of ALE Connect, co-developed with our strategic partner Akio, a new era is dawning for this project. Odigo's acquisition of Akio propels us toward new opportunities. We will build on the strengths that have made ALE Connect so successful: ALE's unique approach to offering a hybrid cloud omnichannel contact center solution, ensuring that our customers get the most out of their investments in their business communication platforms. And this is just the beginning! Thanks to the synergy with the Akio teams, now Odigo, we will enrich ALE Connect with ever more innovative features to meet our customers' needs and anticipate tomorrow's challenges. This new dynamic marks the beginning of an ambitious adventure, where Agentic AI technologies, human expertise, and the desire for sovereignty combine to offer exceptional customer experiences and a unique offering on the market.
Odigo's acquisition of Akio opens up new opportunities for our customers and partners, particularly for users of ALE telephony solutions worldwide. Indeed, Alcatel-Lucent Enterprise and Akio have developed an innovative and high-performing hybrid CCaaS offering, further enhanced by this merger, which combines shared expertise, and a strengthened R&D team dedicated to Customer Experience.
The integration of Akio’s teams and technologies within Odigo opens a new phase of innovation. We are particularly proud to strengthen our collaboration with Alcatel-Lucent Enterprise around ALE Connect, a solution that perfectly embodies the complementarity between hybrid cloud, operational performance and excellence in customer experience. Together, we will take a major step in the integration of agentic AI and new channels such as RCS, to help European companies deeply transform their omnichannel customer experience. This alliance marks a strategic turning point, and we are confident that it will bring unprecedented value to ALE Connect users.