ASC
ASC Technologies is a leading global provider of innovative solutions to record, analyze and evaluate communications.
- Partner Level: Solution Vendor Qualified
- Region: Worldwide
- Industry: All Industries
ASC offers integrated and certified solutions to record and analyze customer communications for Alcatel-Lucent Enterprise.
ASC’s neo suite records communications from multiple channels such aslandline networks, mobile phone, video call, chat and screen activities.
Additional tools for quality management, speech analytics and eLearning complement its recording capabilities. ASC offers its entire portfolio as local on-premise solutions or as a service via the Cloud.
EVOIPneo
Omni-Channel Recording
ASC‘s neo recording suite captures, saves and archives multiple communications channels including mobile voice, video, and chat for financial institutions, contact centers and public safety organizations. Since 1964, ASC has provided innovative recording systems to meet the most stringent demands.Networkwide-Recording
ASC’s EVOIPneo offers an integrated recording solution for Alcatel-Lucent’s OmniPCX Enterprise. The software records both IP and non-IP phones using selective or bulk recording. Conversations can be preserved via a central recording system anywhere within a homogeneous network of Alcatel-Lucent Enterprise OmniPCXEVOIPneo active for Alcatel- Lucent Enterprise
ASC‘s active VoIP recording solution can be installed anywhere in the IP-network and operates independent of the LAN structure.EVOIPneo transmits data via Alcatel-Lucent‘s Enterprise IP DRLink by duplicating the RTP-streal from the end-device. ASC‘s VoIP recording solution is compatible with Alcatel-Lucent‘s OmniPCX Enterprise Communications Server.
TDM Recording Solution
ASC enables the recording of TDM telephone systems with a DR-Link.The DR-Link is connected to the PBX via the PCM 30 interface and records additional data via a special CTI interface. The DR-Link also enables the recording of IP telephones.
Search & Replay
Browser-based and client/server-based search-and-replay applications with flexible search criteria make it easy to search for recordedcalls in target-oriented way.Recording Control
Alcatel-Lucent‘s PHONEapp enables recording control via configurable IP phones, and the recording may be started and stopped as needed.Threat calls can be marked and stored permanently.
Quality Management
It’s the customers who provide companies with the most valuable information. ASC‘s quality management software, INSPIRATIONneo, captures and assesses this information from recorded calls and on-screen activities. It analyzes services, campaigns and products and conveys the results in user-friendly reports.Benefits
- Recording of encrypted calls
- Easy configuration and administration
- Recording of threat calls
- Efficient search-and-replay
- Optional quality monitoring and analytics tools