Aurenz

Our reports make your Unified Communication graphically visible

Based on the call data generated in the ALE system, UC-Analytics by aurenz offers different evaluation options. It is user-friendly, fast and flexible to use the web to display your personal reports of corporate communication on the integrated dashboard. Ensure your service quality and use the reports and analyses to optimize your processes. Peak time reports are excellent for planning resources.
In addition to reports and analyses, the UC-Analytics offers the full scope of a modern call accounting solution. This way additional costs (other than call data) such as working hours, equipment costs (devices) and services can be distributed and charged according to the originator.

Analyses of corporate communication

• Answered, busy and discharged calls
•  Busy lines
• Ringing time
• Voice Mail
• Presentation as a live chart

Key figures for the All-IP area

• Determination of necessary voice channels
• Utilization at peak hours
• Average utilization
• Cost determination via tariff tables

Fraud Detection

• Call at certain times
• Long lasting calls
• Calls from specific areas

Accounting & Billing

• Drill down to itemised bills
• Billing of service, private and project calls
• Mobile and landline invoice import, cost allocation and plausibility check
• Billing of device costs, services, IMAC (Install, Move, Add, Change)
• Freely configurable forms for reports using the form editor
  

Data protection

• Data protection packages with protection specifications, separated by call type
• Allocation of data protection packages to subscribers
• Individually adjustable protection settings
• Switching between business and private
• Integrated user/role concept for different access authorizations
  
  

Further Features

• Flexible export options
• Multilingual
• Master data via LDAP connection
• Data export for banks (SEPA)
  
  

Benefits

• Optimization of service quality
• Even better personnel planning
• Process optimization
• Automatic distribution of reports
• Easy to handle
• Showing tendencies over longer periods of time

Further information:

https://www.aurenz.de/en/products/uc-analytics.html

Your modular billing software for the health sector.

 AlwinPro Care is the reliable and cost-saving option for today's requirements when it comes to billing of entertainment services. Patients are becoming demanding customers who expect more than good medical treatment and care. Web access via WLAN, using a laptop, tablet or smartphone is a must for patients of today. Telephone and TV must also be at hand in order to make the hospital-stay as comfortable as possible.

In addition, AlwinPro Care offers the full scope of a modern call accounting solution.

The most important features 

• Integrated patient management
• Billing of patient entertainment such as TV, Internet and telephone (basic charges and consumption)
• Account balance monitoring with blocking of services when the limit is reached
• Check-In / Check-Out with authorization switch
• Telephone number and password assignment at check-in
• Tariff assignment of in-house tariff
•  Different billing procedures: advance payment and invoice
• Billing of basic fees for TV, Internet and telephone
• Telephone number transfer when moving patients (virtual telephone number)
• Billing based on virtual extensions, fixed extensions or PIN
• Cash and booking journals
• Individual form design
• Open interfaces for the connection of TV, Internet and cash machines
• Billing of other services, such as headphones for patient entertainment for example
• Connection to the Hospital Information System (HIS)
• Interfaces: cash machine, smart card telephone and chip card reader
• Authentication server for Internet and TV
• Canteen billing
• Telephone server for login, account balance and room status (plus XCAPI)

Fraud Detection

• Call at certain times
• Long lasting calls
• Calls from specific areas

 Accounting & Billing

• Drill down to itemised bills
• Billing of service, private and project calls
• Mobile and landline invoice import, cost allocation and plausibility check
• Billing of device costs, services, IMAC (Install, Move, Add, Change)
• Freely configurable forms for reports using the form editor

Data protection

• Data protection packages with protection specifications, separated by call type
• Allocation of data protection packages to subscribers
• Individually adjustable protection settings
• Switching between business and private
• Integrated user/role concept for different access authorizations

Further Features

• Multilingual
• Flexible export option
• Master data via LDAP connection
• Data export for banks (SEPA)

Benefits

AlwinPro Care is the first, complete solution that offers all billing and controlling advantages in one single system. All data, also patient entertainment, is patient-related. The processing and billing are further more always in compliance with data protection laws. Connections to cash machines and chip card terminals or the hospital information system (HIS) are easily done.
AlwinPro Care is easily integrated on almost any infrastructure. Through it wide range of supported interfaces of 3rdParty products like WLAN controller, TV-Server, cash machines, HI Systems it is the perfect solution to control and to bill all kind of services a hospital will provide to its patients

• Less administrative work
• Control of guest telephones
• Individual tariffing and daily billing

Further information:

 https://www.aurenz.de/en/products/alwinpro-care.html

Your middleware and billing software for the hotel sector.

 Independent of manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. AlwinPro Hotel acts as middleware between the PBX and the hotel management system. Services such as telephone connection, Internet and TV are easy and comfortable to calculate and bill. This reduces the administrative burden and saves resources. All data is guest-related and processed in accordance with data protection laws. In addition, AlwinPro Hotel offers the full scope of a modern call accounting solution. The integrated guest management also allows check-in and check-out directly which should be extra interesting for bed and breakfasts and small guesthouses.

The most important features

• Interface to most of the hotel management systems. AlwinPro Hotel is acting as Middleware, controlling the TC system, TV and Internet guest access.
• Integrated guest management with room occupancy list and guest list with status display regarding telephony, Internet and TV.
• Possible to bill all hotel services, (accommodation, breakfast, minibar, telephone,
• Internet services, TV, etc.) directly via the AlwinPro Hotel guest management without using the front-office system.
• Check-in/Check-out
• Cash registers and accounting journals
• Guest profile setting
• Different billing procedures: prepayment with account balance monitoring or invoices.
• Uncomplicated invoicing (also for big groups)
• Enter different tax rates for accommodation and other services
• Voice Mail allocation
• Enable/disable telephony / monthly interim billing / final settlement
• Wake-up call / room status (required XCAPI)
• Individual tariffs

Fraud Detection

• Call at certain times
• Long lasting calls
• Calls from specific areas

 Accounting & Billing

• Drill down to itemised bills
• Billing of service, private and project calls
• Mobile and landline invoice import, cost allocation and plausibility check
• Billing of device costs, services, IMAC (Install, Move, Add, Change)
• Freely configurable forms for reports using the form editor

Data protection

• Data protection packages with protection specifications, separated by call type
• Allocation of data protection packages to subscribers
• Individually adjustable protection settings
• Switching between business and private
• Integrated user/role concept for different access authorizations

Further Features

• Multilingual
• Flexible export option
• Master data via LDAP connection
• Data export for banks (SEPA)

Benefits

AlwinPro Hotel serves as middleware between a hotel management system and the telephone system. Independently from manufacturer, AlwinPro Hotel can be integrated into existing telecommunications systems and IT landscapes. Due to the integrated guest management, check-in and check-out can also be made directly via AlwinPro Hotel.

AlwinPro Hotel is easy to install and provides everything that is needed to bridge the Hotel Management system with the communication system

• Less administrative work
• Control of guest telephones
• Individual tariffing

Further information:

 https://www.aurenz.de/en/products/alwinpro-hotel.html