Liaison Vocale
Born in 2013, Liaison Vocale is a French company which merges IT, network and telecom competencies.
- Partner Level: Solution Vendor Qualified
- Partner Solution: Attendant
- Region: EMEA
- Industry: Hospitality, Healthcare, Government, Education
Liaison Vocale is based in Versailles in the suburbs of Paris. Our core business is publishing, developing and selling software solutions, using speech recognition to increase the efficiency of customer relationship management. Our solutions plug any technology on IT and telco fields, and offer you applications that are easy to set up, upgrade and use.
Solutions
ELLO!
Ello! is a digital switchboard which combines a powerful voice recognition software and the transfer of incoming calls. It primarily addresses needs for small and medium businesses.
Ello! Offers the following characteristics:
- Simply architecture sold on premise.
- Easy integration of telephone books
Ello! enables client to improve the CRM thanks to a powerful digital switchboard.
- Ello! handles 100 % of the incoming calls.
- System available 24h/24, 7 days/7, 365 days a year
- Instant transfer if the incoming calls.
Benefits
- Relieve phone congestion,
- Reduce unnecessary human requests,
- Improve user satisfaction,
- Professionalize your organization's image
Features
- Natural voice understanding of names, departments, functions, or keywords.
- Immediate transfer to the right person or department, without waiting
- Customizable voice tree structures (day/night, weekend, emergencies, etc.)
- Greeting messages adapted to each period (crisis, greetings, closing, etc.)
- Call scenarios configurable according to origin:
- External calls: to reception, secretary, or counter
- Internal calls: to direct line or mobile phone
- Multi-site, multi-IVR, multi-organization management (group, establishment, site)
- Simple and secure web administration interface.
- Real-time statistics (volume, duration, failure rate, etc.)
- Targeted message distribution (events, instructions, legal information)
- Call recording option (depending on local constraints)
- DTMF compatibility for traditional uses.
Certifications
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Liaison Vocale certification datasheet
DownloadDSPP certification datasheet for Ello from Liaison Vocale with OmniPCX Enterprise & OXO Connect