ReDat Recording
Entrust the recording of your data to professionals.
- Partner Level: Solution Vendor Qualified
- Partner Solution: Voice Recording
- Region: Worldwide
- Industry: All Industries
ReDat Recording System
The ReDat Recording system offers a certified method of active recording for Alcatel-Lucent OmniPCX Enterprise. Using the processing of all available metadata, the system enables accurate call-flow reconstruction with the option of connecting to CRM or SW of the rescue system.
Our customers are major mobile operators, large banks, integrated rescue system components, railway administrators, air traffic control or successful commercial contact centers
Benefits
- The highly modular system, with a wide integration potential, fully covers the recording needs both in the dispatching segment and in the ATM/ATC sector and at contact centres.
- Wide range of recorded data: audio (analog, digital/IP, radio incl. ED137, ambient microphones), PC screens, CCTV, HID (mouse, keyboard, touch screen), datalink, radar data, non-speech interactions.
- High-level CTI integration.
- GDPR compliant.
- MIFID II compliant.
Features
- Call-flow analyses
- Synchronization of phone call recording with screen recording
- Voice processing - emotions, speech-to-text, topic analysis
- Statistics, Reporting and dashboards, Coaching
- Evaluation
- Incident investigations
- Non-speech interactions processing
- Retrieving records from other systems