Regola srl
Regola srl is a company consisting of professionals with wide experience of software solutions for Emergency Calls and Alerting, for Civil Defence, Law Enforcement and on-board systems for Command & Control.
- Partner Level: Solution Vendor Qualified
- Partner Solution: E112 and 911 Dispatch
- Region: NAR, APAC, EMEA
- Industry: National Defense and Security
With our specialisation we operate mainly as technology suppliers capable of providing all the expertise required by companies that wish to satisfy the standards of excellence set by their markets. Our DNA as innovators drives us constantly towards solutions which, not infrequently, become the driving force for competitors and directs us towards new business and research areas destined to stand alongside our traditional field of application.
We deliver cloud and on-premise software for EMS, Police, Fire and Civil Defence Control Rooms and for multi-agency / single emergency numbers scenarios. We are currently promoting our hybrid Incident Management approach, designed to relieve our customers from the technology details and to let them focus on the workflow and interoperability benefits of the software.
We design custom and off-the-shelf mobile applications for geolocation and on-board solutions for MDTs (Mobile Data Terminals). We are also well known for our early warning platforms for Organisations and for the private sector.
Unique CAD
Unique CAD is a modern and modular software for mission-critical activities and medical emergency management.
Regola’s Public Safety solutions are based on its product Unique® CAD. This software suite is a modern, multi-modular, mission-critical Computer Aided Dispatch (CAD) solution.
Unique® supports different operating workflows by standard configuration, it allows for individual configuration for agency-specific workflows, and it is capable to support multi-agency cooperation scenarios.
Unique® is by its design built for nationwide and centralised emergency.
A fully integrated context-driven (Agency-specific) end-to-end CTI-CAD-Mapping-Dashboards-Configurator system accessed by different actors is the foundation of the solution.
Unique® incorporates a middleware platform that provides wide interoperability and operate as a centralized hub responsible to process, aggregate and orchestrate multiple next-generation or modern technologies routed to the PSAP(s).
The platform itself is able to receive a diversified stream of inbound data and emergency call types, prompting on screen different incidents generated by different channels, with locations annexed if available, and giving the ability to role-assigned operators to process the incident.
Unique® platform is equipped with a phone integration module consisting in an phone bar seamlessly integrated into the user interface of the application, to make the operators' work easy and ergonomic. The integrated phone bar allows to replace the telephone for call management and to make use of the whole set of features of an advanced PBX/PABX (e.g.: call, hang up, park, pick up, transfer, conference, etc.).
Key data is automatically streamlined to the Call Taking module to reduce call processing times, minimize manual entry of information and reduce human error.
Benefits
Context-specific CAD system based on a performant architectural framework common to all the Public Safety verticalities in Regola’s portfolio (Unique Police, Unique Fire, Unique EMS, etc.).
Designed with the principles of loose coupling and message-driven, at all levels: any system components (server, clients) are based on the paradigm publisher-subscriber, through specific Service Buses. Such decoupling grants the system to operate always real-time, without any minimal degraded performances perceived.
Data collection and management tools with variable schema. Field validation rules (e.g. mandatory fields, or mandatory field if another field is filled in) are configurable without the need to act on the source code.
Guaranteed, secure and optimized communication for public and private geographical networks, through standard encrypted protocols (e.g. HTTPS, Web Socket Secure);
Usability - human-centred approach: UI design according to the dictates of User Centered Design and development based on the Composite Application paradigm;
Modularity: Unique One uses modular software architecture that allows the solution to be particularly flexible and customizable. This modular approach has been followed on server component and in the client UI elements, bringing the following benefits:
- to develop customized functional modules, or to embed external 3rd party systems as separate modules, and therefore extending the solution with customer specific requirements without affecting the robustness and performance of the solution as a whole.
- to integrate/cooperate with external systems from the server side by developing specific server ‘plug-in’.
Privacy by Design and by Default, in accordance with Article 25 of EU Regulation 2016/679, to ensure adequate compliance with the GDPR regulations.
Reliability and manufacturer's responsibility: the whole components of the system are not dependent on third-party software, and do not depend on functional updates that cannot be controlled by the provider.
3rd-generation CAD system built on international domain expertise and designed with highest operating flexibility.
Cloud-native system that can be deployed on any options or combinations, even in hybrid modality: public or private Cloud infrastructures, on premises.
Helps operators to stay focused on critical tasks and effective call taking operations:
- the right information at the right time: information pops up when needed without interfering with the ongoing tasks of the operator
- providing error-prevention features: auto-completing lists, recommendations, operation enabled only when possible
- simplifying the training routines: a well-designed user interface allows to increase proficiency of operators in less time
Resilient clients and Offline operations: thanks to the architectural characteristics, Unique One is resistant to faults, network failures and loss of connectivity, ensuring to keep using the full set of functionalities and vital data, and sync-back the data processed once the connection is restored.
Advanced Configurator: any system configurations can be maintained without system downtime.
All updates, and live data, are propagated to all workstation/client immediately to let operators working with up-to-date dataset without the need of restarting the application.
Features
A call management and next-generation capabilities that improve and streamline citizen connection to the emergency services, shortens call-processing time, provides accurate locations and content sharing, provides advanced review, analysis and statistical capabilities.
Fully integrated protocols to ensure a consistent call management process, accurate call nature identification, and automated entry of data into the CAD through a configurable and dynamic workflow proposal.
Behaviour Automation, assisting operators with a modern pattern of decision-making support, based on pre-configured conditional criteria able to trigger reactive changes and operations in the system and ultimately to reflect the selected level of behaviour automation (full-automatic, semi-automatic, manual).
An advanced ‘Standard Operating Procedure (SOP) engine’ which allows to tailor the operational response taking into account several criteria as: time, place, event categorization, etc.
Increased interconnectivity and interoperability between the Emergency Response Organizations (EROs), provided by integrated CAD for a coordinated and collaborative multi-agency incident response when required, as well as to prepare their first responders for what to expect before they arrive on-scene
Enhanced prevention through advanced data analysis systems, dashboards for tactical and decisional support, statistical reports and business intelligence.
An advanced administration & data configuration tool (Configurator Manager) enabling the Customer to execute most of the configurations and behaviour automation in full autonomy, without the intervention of the Supplier.
Certifications
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Regola cetification datasheet
DownloadDSPP certification datasheet for Unique CDA from Regola with OmniPCX Enterprise