Scriptal
Scriptal is an innovative and dynamic company specializing in the development of technological solutions dedicated to the regulation of emergency calls.
- Partner Level: Solution Vendor Qualified
- Partner Solution: CTI integrations
- Region: EMEA
- Industry: Healthcare
With over 25 years of expertise in the market, Scriptal develops innovative software solutions dedicated to emergency call regulation, enabling fast and efficient patient care. Our reliable solutions, tailored to the needs of SAMU services, hospitals, out-of-hours medical centers, and Health Access Services (SAS), optimize call management to enhance the quality of emergency response. Thanks to our expertise and personalized support, we help our clients improve their responsiveness and overall performance.
BlueConnect
BlueConnect is an innovative solution dedicated to optimizing emergency call management within SAMU services. Incoming calls are automatically routed to the appropriate regulation units or agents, based on predefined business rules. Healthcare professionals’ activity is displayed in real time, enabling improved coordination and smoother patient care pathways. The solution also allows phone calls to seamlessly transition into secure video conferences, while ensuring the recording of medical conversations. Document sharing between facilities is streamlined, promoting fast, collaborative, and compliant care delivery. BlueConnect centralizes, secures, and enhances medical communications within an intuitive environment designed for healthcare professionals.
Benefits
BlueConnect enables significant time and efficiency gains through call automation and intelligent routing, reducing wait times and improving user orientation toward the appropriate contacts. The user experience is optimized for both staff and callers, thanks to an intuitive interface and outstanding call quality. With its hybrid architecture, the solution helps reduce infrastructure costs by minimizing hardware investments while ensuring high service availability. Its strong adaptability allows seamless integration within any type of organization, public or private, and offers natural scalability based on usage and evolving needs. Designed to ensure uninterrupted service in any situation, BlueConnect remains fully operational during remote work or on the move. By providing smooth, modern, and professional communication, the solution actively enhances the organization’s image. Lastly, the integration of artificial intelligence supports continuous improvement in decision-making, with real-time access to data and analytics
Features
BlueConnect stands out for its exceptional flexibility, enabling seamless access whether in the office, working remotely, or on the move—regardless of the device used (computer, smartphone, or tablet). With its hybrid architecture, the solution combines the power of the cloud with the security of local infrastructure, ensuring reliable and secure performance. It features intelligent call routing, efficiently directing each call to the appropriate contact or department based on customized rules. To support remote collaboration, BlueConnect includes an integrated video conferencing tool, delivering high-quality communication. Designed with mobility in mind, the solution provides full access to the telephony system from anywhere, ensuring service continuity under any circumstances. Lastly, built-in artificial intelligence enhances call flow management, supports decisionmaking, and elevates the overall user experience.
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Scriptal-Blueconnect certification datasheet
DownloadScriptal Certification datasheet for blueconnect solution on Alcatel-Lucent Enterprise OmniPCX Enterprise