TigerTMS-Ltd
TigerTMS is an independent company to satisfy the demands of the Hospitality market with market-leading applications and middleware that drive guest satisfaction and loyalty.
- Partner Level: Solution Vendor Qualified
- Partner Solution: Voice mail, Call Accounting System (CAS), Property Management System (PMS) Gateway
- Region: Worldwide
- Industry: Hospitality
TigerTMS has been servicing the hospitality industry for over 40 years. Headquartered in the United Kingdom, we have regional offices in Germany, United States and Dubai, plus hundreds of partners globally, to provide local presence to our valued clients across the world.
Our wealth of experience drives the delivery of world-class Hospitality Applications - transforming hotel operations and enhancing the guest experience for over 10,000 hotels.
Our range of market-leading applications and middleware cover communications and guest management systems, integrated voice and data solutions, as well as the latest technology for the guests’ mobile device.
We are dedicated to helping our clients enhance their performance, increase productivity, and improve the guest experience.
iCharge Enterprise
iCharge Enterprise is the next generation solution of the widely used iCharge software. It provides effective communications management, with comprehensive data analytics and reporting, and fast billing of voice usage for guests and administration teams.
A modern Dashboard provides real-time information of hotel operations including room status, occupancy levels, and system alerts. A host of reports are available including the status of interface connections, telephony use (call cost/call charge), upcoming and historic call wakeup reports, and charges from other services such as minibar.
Benefits:
iCharge Enterprise uses iLink, the world’s most widely deployed middleware solution, to connect to hundreds of PMS systems. Complete the contact us form for a full list of supported PMS systems.
Features:
- Call accounting for both admin and guest
- Outgoing, incoming, internal and tandem call tracking
- Unlimited multiple billing criteria, duration based, capped, and fixed charges
- Guest profile/VIP based billing
- Embedded browser content
- Full bi-directional link to PMS and PBX
- Full bi-directional link to voicemail and HSIA
- Maid status processing for fast room turn around
- Automated reporting with email delivery
- Single or multi-property
- Compatible with virtualized environment
- Browser based reporting
InnLine V5
InnLine V5 is the world’s leading voice messaging, wake-up management and room status solution that provides efficient communications and a superior experience for guests. innLine V5 supersedes innLine and is easily installed with Dongle Free licencing.
The solution has been designed specifically for the hospitality industry with integration to hundreds of PMS’s to provide efficient housekeeping services; it assists the discerning guest in their daily messaging and wake-up requirements using native language prompts, it includes an auto-attendant to ensure that every inbound query is routed to the correct department, and a mini-bar billing function for high-end rooms and suites.
Benefits:
innLine uses iLink, the world’s most widely deployed middleware solution, to connect to hundreds of PMS systems and provides efficient communications and a superior experience for guests with the world’s leading voice messaging, wake-up management and room status solution.
Features:
InnLine has become the Brand Standard for many hotel groups due to its ability to support:
- Multiple languages – our multilingual platform supports the most widely spoken languages
- Guest Voice Messaging – free up staff time by eliminating the need to deliver messages to rooms
- Wake-up Calls – automatically placed, reports are generated as standard
- Group Messaging – to facilitate tour leads to create and send voicemail messages to their own group
- Room Status – easy management of room stock for efficient housekeeping