A list of online resources to help ALE resellers worldwide: news, training, demo, documentation and education links.

Partner Locator

The tool to locate the nearest Business Partner for Alcatel-Lucent Enterprise products, services, best-in-class consulting and support - anywhere in the world.

Global Executive Business Update Webinar

The Global Executive Business Update webinar is a live, twice a year event, for our valued Partners to receive ALE Executive Team insight on our business performance as well as opportunities to make it easier and more profitable to work with ALE.

AAPP (Application Partner Portal)

Alcatel-Lucent Enterprise's Application Partner Program

Business Portal

Access software downloads and information, or contact our Technical Advice Centers (TACs) for advice. See product information, use self-service online tools and get expert assistance if you need it. 

Partner Focus-Newsletter

Issued monthly (except during summer months), the Partner Focus highlights all that's new from Alcatel-Lucent Enterprise: products, solutions and services, sales programs and promotions, marketing tools, success stories and events.

PSIRT

Found a bug or technical vulnerability in an ALE product? Let us know. The Product Security Incident Response Team investigates technical issues impacting our products and solutions.

Training and Certification

Complementing our support services, we run training courses to develop your professional knowledge. Enhance your skills by studying online or taking a course with one of our training partners.

Knowledge Hub

Your all-in-one platform for all Sales, Presales, and Postsales training. Over 12,600 users have connected since July 2015. Now with Mobile Learning for your tablet or smartphone.

Video demonstrations

Watch videos of ALE products and solutions in action on our YouTube demo channel.

Technical Document Library (TDL) 

Held in our Business Portal, the TDL offers sales, pre-sales, order management and post-sales resources to our partners, as well as a variety of technical resources to customers.

Technical Knowledge Center (TKC)

The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds to assist in troubleshooting before contacting ALE.

Documents