Get more from your network hardware investment with expert support: our hardware support services offer anytime assistance, replacement options and more.

Once you've selected our products, we want to keep your network ecosystem performing as well as it did the day you installed it - from now into the future. Supporting our Wi-Fi, LAN switching, routing, and converged campus/data center network management hardware products, our Network Hardware Support Services help maintain your network’s performance and improve your return on investment.

This service offers direct access to expert technical support from Alcatel-Lucent Enterprise, new and improved operating system releases, unlimited access to online resources directly from Alcatel-Lucent Enterprise, and a variety of flexible hardware support options.


  • Maintain and improve network performance
  • Get faulty parts repaired and replaced in as little as 4 hours
  • Benefit from expert knowledge and online resources
  • Visualize a seamless migration path to the newest hardware


  • Hardware replacement options: Return to Factory, Advanced Replacement
  • Return to Factory (RTF): we replace parts within 10 working days from reception of the faulty part at the Alcatel-Lucent warehouse
  • Advanced Replacement (AVR): we ship replacement parts within one working day from the time the Alcatel-Lucent Technical Support engineer diagnoses the part as faulty and order is booked
  • 4 Hour Advanced Replacement (AVR): we replace parts within four hours from the time the Alcatel-Lucent Technical Support engineer diagnoses the part as faulty and order is booked. Please contact your Alcatel-Lucent representative to check if this offer is available in your area. 
  • Regular operating system updates and upgrades
  • 24/7 access to remote Technical Support and remote diagnostics by phone and online
  • Our Network Software Support Services are provided by our Partners, and do not replace support delivered via our Partners
  • Available for purchase via our Partners in specific countries only

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