Prophete
PROPHETE implemented a converged solution to increase bandwidth capability, support manufacturing processes, and simplify communications across sites.
Sobre el cliente
Business Partner: Nachrichtentechnik Bielefeld
Headquartered in Rheda-Wiedenbrück, PROPHETE has produced and sold bicycles and bicycle accessories since 1908. The owner-managed family business builds high-quality and affordable bicycles, including children’s bikes, city bikes, trekking bikes and mountain bikes. It is one of Germany’s largest manufacturers of e-bikes. The bicycles are marketed via department stores, DIY stores, discount stores, and online retailers throughout Germany and Europe under two principal brands: PROPHETE and REX.
Soluciones utilizadas
- Connected Solutions and Devices
- Customer Service
- Autonomous Network
PROPHETE is at the forefront of product innovation and customer service. To keep it that way, our infrastructure must be able to support us efficiently and effectively.
Challenges
- As a driving force of innovation in the cycling world, PROPHETE works to ensure its business infrastructure is always at the cutting edge of technology.
- New high-end assembly workplaces and the introduction of a monitor-guided repair system in the bicycle repair shop in 2016 dramatically increased the bandwidth demand on the network.
- Furthermore, PROPHETE wanted to modernize and enhance the enterprise telephony system and expand WLAN coverage to facilitate communications across multiple sites, including Rheda-Wiedenbrück, Oldenburg, Memmingen.
Results
Technical benefits
- The new infrastructure supports PROPHETE’s bandwidth requirements while delivering superior network reliability.
- IT operations, network management, and configuration are simplified through the OmniVista 8770 centralized platform that provides added visibility.
- OmniAccess WLAN Controllers and Access Points have been upgraded to the latest technology to provide wider and more reliable wireless coverage.
Financial benefits
- The future-proof solution assists PROPHETE in remaining an innovative market leader, today and tomorrow.
- Increasing the reachability of the call center and supporting statistical evaluation of all call center activities means better service and satisfied customers.
User experience benefits
- The new ALE network provides enhanced mobile connectivity for all PROPHETE employees, from the high-end assembly workplace to the customer service center.
- The converged voice and data solution and customer service solution support the call center and ensure prompt customer service for callers.
- Employee productivity is enhanced thanks to greater mobility and simplified processes like the ability to login on the wired or wireless network with the same credentials.
Products & Solutions
Products
- OmniPCX Enterprise Communication Server
- OmniSwitch 6900 Stackable LAN Switch
- OmniAccess WLAN Access Points
- OmniAccess WLAN controller
- OmniVista 8770 Network Management System
- Alcatel-Lucent 4059 IP Attendant Console
- Alcatel-Lucent Visual Automated Attendant
Solutions
- Autonomous Network
- Customer Service
- Business Telephony
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