Soft Panel Manager
Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
As a decision-maker, you need access to timely, accurate data collected from multiple sources, including contact center organizations, customer relationship management (CRM) tools , enterprise resource planning (ERP) solutions, and network/warehouse management systems.
Collecting, centralizing and displaying data from across your organization, the Alcatel-Lucent Soft Panel Manager (SPM) provides a holistic view of what's going on at any given time. Through integration with third party and industry-specific solutions, it displays a detailed summary of your current and historical data on wallboards, mobile devices, computer or television screens .
Punti di Forza
- Display statistics, calculated data and business data from a variety of sources on multiple devices
- Make informed, data-driven decisions based on intelligence
- Broadcast messages to alert users of weaknesses, news or targets
Funzionalità
- Diverse and flexible display formats: text area, pie charts, graphs, charts, gauges, barometers, images, HTML pages, messages, tables and more
- Statistics and data display on multiple devices: LED wallboards, LCD/panel PC/plasma/TV screens, individual PC screens (Desktop Wallboard), Android tablet or smartphone (available on Google Play)
- User-friendly design and widget management through a web interface
Vantaggi
Modelli
Documenti di Supporto
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Customer Service eCatalog
ScaricaThe Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration…
Prodotti Correlati
Customer Service eCatalog
The Customer Service eCatalog provide the details of the applications related to customer service, such as automated attendant, contact center, crm integration, softphone for agent.
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