Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
As a decision-maker, you need access to timely, accurate data collected from multiple sources, including contact center organizations, customer relationship management (CRM) tools , enterprise resource planning (ERP) solutions, and network/warehouse management systems.
Collecting, centralizing and displaying data from across your organization, the Alcatel-Lucent Soft Panel Manager (SPM) provides a holistic view of what's going on at any given time. Through integration with third party and industry-specific solutions, it displays a detailed summary of your current and historical data on wallboards, mobile devices, computer or television screens.
Provide employees and decision-makers with real-time data, helping them to identify and correct issues quickly.
Use the intuitive web interface and widgets on virtually any screen and monitor them from anywhere.