Using Alcatel-Lucent Enterprise solutions, the ASL Milano health service developed a high-performance, reliable system.

  • 국가: 이탈리아
  • 산업: 헬스케어
  • 해결책: Autonomous Network, 비즈니스 전화 통신

ASL Milano 2 was founded in 1998 when the different health centers in Southeastern Milan joined forces.
With its 57 municipalities and a population of about 630,000 citizens, ASL Milano 2 provides its services through a network of 33 connected facilities.

The service delivered by Alcatel-Lucent Enterprise also improved infrastructure security, thanks to the new spatial redundancy function. In case of issues, the management of the affected exchange is transferred to an exchange at another company building, thus providing communication continuity, as well preserving the investments we made.

Claudio Valota, CIO, ASL MILANO

해결 과제

  • ASL Milano 2 needed to update its telephony system to comply with new government regulations.
  • It also wanted to centralize the management of its 27 telephone exchanges while reducing operating and maintenance costs.
  • In addition, it was important for the health center to ensure better service continuity and implement a more efficient backup system.

제품& 서비스


  • OmniPCX Office Rich Communication Edition
  • OmniSwitch 6450 Stackable LAN Switch


  • Business Telephony
  • Mobile Campus


적용 이점


  • The new solution simplifies system management, provides higher security (access control) for the center’s highly sensitive data and supports service optimization. It has also enabled communication and services for facilities without telephone exchanges.
  • The special redundancy features have reduced the number of support interventions required.


  • Costs have been reduced thanks to communications infrastructure upgrades, including the implementation of VoIP technology, and a decrease in technical support interventions.

User Experience:

  • Incoming calls are managed in real time, routed from a toll-free number to private branch exchanges, offering more efficient communication for patients and ASL Milano 2 personnel.
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