Strasbourg Eurometropolis
Strasbourg Eurometropolis chooses Rainbow for high-performance, sovereign communications.
고객 소개
Strasbourg Eurometropolis is made up of 33 municipalities, including the City of Strasbourg. Its unified administration, with 6,700 employees and permanent staff, manages public services for both the city and the wider metropolitan area.
Strasbourg Eurometropolis wanted to upgrade its communications system with a focus on digital efficiency. A key goal was to offer new services, like mobile connectivity, for its 6,700 employees and residents. The city needed to ensure stable and reliable communication for remote and mobile workers. Quickly supporting emergency devices and making it easier to set up, manage and protect smaller networks and equipment were also top priorities.
적용 솔루션
- Cloud Communications
We chose Rainbow first and foremost for budgetary reasons. Competing softphone solutions would have cost us two to three times more. It was also important for us to choose a sovereign, local and modern solution that was easy to use.
Challenges
The Strasbourg Eurometropolis wanted to modernize its communications infrastructure to:
- Ensure the continuity of critical public services
- Facilitate new uses such as mobile connectivity for its 6,700 agents and the citizens
- Maintain communications continuity, notably for remote work
- Offer rapid deployment for emergency services
- Manage the complexity of various sub-networks and equipment in terms of deployment, availability and security.
Action
After a detailed review, and following the advice of their integrator ECS Resadia, Strasbourg Eurometropolis chose Rainbow™ by Alcatel-Lucent Enterprise to upgrade its communications system. Rainbow works seamlessly with their existing OmniPCX Enterprise system and phone directory, making it easier to manage calls and contacts. Installing Rainbow on Citrix servers also allows smooth use on Linux devices, without needing major changes to the IT setup. With Rainbow on their smartphones, staff can call users and partners while showing their official work number. This makes it safer and more practical to use personal devices (BYOD).
- Interoperability: Seamless integration of Rainbow with the existing OmniPCX Enterprise and telephone directory, facilitating call and contact management.
- Compatibility with Citrix: Deployment of Rainbow on Citrix servers, enabling optimal use on Linux terminals without requiring major infrastructure modifications.
- Enhanced mobility: Rainbow on agents' smartphones enables them to contact users and partners and display the corporate number, thus promoting the safe use of personal devices (BYOD).
- Interoperability with Microsoft Teams: Synchronization of presence statuses between Rainbow and Teams, indicates when a user is in a meeting, thus improving management of agent availability.
Results
Technical Benefits
- Keeps communications running smoothly while ensuring data security and sovereignty
- Enables new ways of working, including mobility and teleworking
- Easy to deploy with no need to change existing infrastructure
Financial Benefits
- 50% less expensive than the competition
- Provided a solution 2 to 3 times cheaper than competing solutions
User Benefits
- Simple to use with reliable communications for mobile and remote workers
- Supports personal smartphones (BYOD) for greater flexibility
- Designed with user-friendly features tailored to employees’ needs
- Faster adoption thanks to a library of training videos
Products & Solutions
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기