Leutkirch im Allgäu

Facilitating location-independent communication and collaboration with Rainbow cloud solution.

País: Alemanha
Setor: Governo
Soluções: Digital Age Communications, Rainbow, Comunicações unificadas

Leutkirch im Allgäu is a growing, medium-sized town in southern Germany where urban life coexists with village traditions. Located in the district of Regensburg and home to 24,000 inhabitants, Leutkirch is an attractive location for companies and their employees. The town offers a promising economic environment with plenty of potential.

The city administration of Leutkirch was looking for a state-of-the-art cloud platform combining telephony with new communication features and channels and enabling remote access to its users.

With Rainbow, we have a modern cloud platform that offers convenient telephony and new communication and collaboration channels. It was quick and easy to implement.

Bernd Rebholz, Head of Information Technology and Digitization, Leutkirch im Allgäu

Desafios

Since 2018, Leutkirch has used communication servers from Alcatel-Lucent Enterprise for telephony in the town hall and the branch offices, including the fire department, tourism offices and a building yard. The system was installed and maintained by ALE partner, provoicecom.

In 2024, Leutkirch decided to upgrade its telephone system by adding modern convenience features, new communication channels and remote access through the implementation of the cloud-based platform, Rainbow™ by Alcatel-Lucent Enterprise.

Ação

During a brief testing phase, Leutkirch evaluated the functionality and provoicecom integrated it into the communications infrastructure. Then, Rainbow quickly went live. Currently, 159 users are taking advantage of the new functions, including CTI telephony, chat, audio/video calls and conferences, presence information and online file and screen sharing.

Remote access is transparently integrated, offering the same intuitive access to Rainbow via laptop, smartphone or tablet as in the office.

The town of Leutkirch aims to provide all city administration PC users with access to Rainbow and to rely less and less on the landline phone network. The support contract with provoicecom ensures that the communications infrastructure will remain up to date.