Cunit Council
The Cunit Council needed to adapt its communication service in order to make it 100% effective to provide government services in time of sanitary crisis.
- Country: Spain
- Industry: Government
- Solution: Cloud Communications, Rainbow, Unified Communications
Cunit is a municipality on the Costa Dorada in the province of Tarragona (Catalonia, Spain). Serving a population of over 12,000 residents, the city council strives to use advanced technology to streamline day-to-day activities that serve their community.
At the onset of the 2020 global health crisis, Cunit investigated how technology could help maintain Government services for its citizens and discovered Alcatel Lucent Rainbow™ was the solution
Challenges
Cities have many moving parts on a daily basis. Without a plan to combat a crisis, progress and community services can be delayed. At the onset of the global health crisis, many cities were proactively practicing confinement. The Cunit City Council town hall wanted to ensure continued delivery of services to citizens, even under the threat of the arrival of the global crisis.
Action
City leaders acted quickly to enable employees of the Town Hall to work as efficiently as if they were in their offices. The Cunit City Council determined a Unified Communications platform was ideal for remote working.
As an existing Alcatel-Lucent Enterprise communications server user, they worked with ALE and Aplicaciones Eléctricas ENE the integrator, to bring on the Rainbow cloud-based solution. Rainbow's robustness and functionality enables inclusion of enterprise-grade voice with unified communications.
One of the primary reasons Cunit selected ALE was the 24/7 support that Aplicaciones Eléctricas ENE and ALE offer.
Results
Technical Benefits:
- Employees access same advanced communications services at home as at City Hall
- Rainbow extends same numbering and delivers business-quality voice, unified communications, video calls and chat
- Easy integration of unified communications with OmniPCX Enterprise PBX
Financial Benefits:
- Immediate access to data via management systems streamline day-to-day activities
- Scalable for growth and investment
- Reduces operational costs and maintenance
User Experience Benefits:
- Rainbow supports city wide plenary sessions and virtual meetings
- Use of all communication services and fully operational in remote working mode
- Complete business continuity of citizen service
- Both Town Hall employees and citizens find the benefit in cutting un-necessary travel for appointments
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Cunit Council short case study
DownloadCloud-based video conferencing, collaboration, meeting, and Unified Communications tool keeps city staff working during health crisis.