Modern cloud service optimizes communication and supports online collaboration

  • Country: Germany
  • Industry: Retail
  • Solution: Cloud Communications, Rainbow, Unified Communications, Business Telephony

Thanks to its successful hardware stores, garden centres and online shops concepts, the German owner-managed family business, HELLWEG, is growing fast. The 97 stores in Germany and Austria are currently managed from the company's headquarters in Dortmund.

HELLWEG Short Case Study customer logo
The Rainbow™ by Alcatel-Lucent Enterprise unified communications platform is the perfect solution for our company.

Christoph Blume, System Administrator, Hellweg Die Profi-Baumärkte GmbH


HELLWEG was looking for a modern unified platform for its internal and external corporate communications that could be seamlessly integrated with the existing Alcatel-Lucent OmniPCX® Enterprise Communication Server. The requirement to connect mobile employees took a priority with the onset of the global health crisis. A home office solution was needed quickly to keep employees connected and accommodate online meetings.

Products & Solutions

Technical Benefits

  • Unified communications platform with end-to-end connectivity using PC, browser, smartphone, and tablet
  • Easy integration with OmniPCX Enterprise using WebRTC
  • GDPR-compliant data storage on servers in the European Union

Financial Benefits

  • Low IT expenses, since the platform is provided as a cloud service
  • Subscription-based billing for predictable operating costs without upfront investment
  • Flexible adjustment of number of licences
  • No additional hardware required

User Experience Benefits

  • Consistent user interface on all devices
  • User-friendly operation that is easy to learn and intuitive
  • Training videos available, to set up chat groups, for example
  • Comfort functions for telephony, such as caller ID and connection to Outlook
  • Fewer e-mails, and more chats, calls and video conferences
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