A centralised contact centre personalises customer service and improves customer relations.

  • Country: France
  • Industry: Retail
  • Solution: e-services, Digital Age Communications, Digital Dividends

The Eberhardt company has been in the Alsace region of France for more than 100 years, specialising in the distribution of household appliances for the general public and professional equipment for the Cafés-Hotels-Restaurants (CHR) and communities. Based on its commitment to "Made in Europe" and its Alsatian roots, Eberhardt, with more than 200 employees, is today the French expert in top-of-the-line equipment for both individuals and professionals.

Customer relationship transformation is a complex subject. You need to map all your customer contact points to determine the right conversation channels and you need to understand your customer requirements.
David Schillo, Customer Relations Director, Communication and Digital Transformation Division

Eberhardt Customer Story




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