Istituto Ortopedico Rizzoli
Digital innovation to improve patient services through more efficient and reliable communication.
고객 소개
Istituto Ortopedico Rizzoli in Bologna is a nationally recognized center of excellence for orthopaedic surgery and rehabilitation, The institute is strongly committed to advancing research and embracing technological innovation to improve treatments and patient services. With a longstanding tradition in orthopaedic care, the Istituto Ortopedico Rizzoli consistently strives to be at the forefront of adopting technologies that enhance operational efficiency and the patient experience.
적용 솔루션
- Digital Age Communications
- Mission Critical Communications
Thanks to the digital transformation, with Alcatel-Lucent Enterprise we have improved the reliability of our communications, simplified mobile working, and made patient care more efficient and accessible.
Challenges
Istituto Ortopedico Rizzoli recognized the need to modernize its communication system to improve operational efficiency and patient services. With the growing demand for more flexible solutions and the shift towards remote work, the institute sought an advanced digital solution to optimize communication between medical staff and patients, while also ensuring efficient service delivery during the COVID-19 pandemic.
Action
As part of its communications digital transformation, Istituto Ortopedico Rizzoli chose Alcatel-Lucent Enterprise, migrating from an analog system to a digital one based on VoIP technology. To support remote communications and streamline the management of waiting lists and appointments, the institute implemented new servers, Wi-Fi phones, and integrated solutions such as Rainbow™ by Alcatel-Lucent Enterprise and softphones.
Additionally, the Ellysse platform was integrated to manage the artificial intelligence and chatbot components, enabling virtual assistants to support operations with the highest standards of redundancy and reliability for operational continuity.
Istituto Ortopedico Rizzoli aims to implement fixed-mobile portability that allow doctors to answer fixed-line calls even when they are at other location further enhancing flexibility and communication. This is one of the key med term goals, with full implementation expected within the next three to four years.
Results
Technical Benefits
- Simplified and flexible internal communications for medical and administrative staff
- Network redundancy and guaranteed reliability, even in critical situations
Financial Benefits
- Reduced management and maintenance costs of traditional telephony infrastructure thanks to VoIP and remote communications management
- Improved operational efficiency through the introduction of digital solutions and business process automation
- The hybrid working system (in-office and remote) has optimized staff deployment, increasing productivity without the need for significant investments in new resources
User Experience Benefits
- Optimized patient experience with faster and more accurate responses and improved quality of care
- Simplified access to information through the introduction of FAQs and virtual assistants
- Streamlined and accelerated booking requests, reduced waiting times and better resource management
Products & Solutions
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기