John Flynn Private Hospital
Hospital invests in technology to improve patient care and support.
고객 소개
John Flynn Private Hospital, owned and operated by Ramsay Health Care, is an acute care hospital located at Tugun on the southern end of Queensland’s Gold Coast.
In recent years, John Flynn Private Hospital has undergone significant redevelopments and expansions that have seen the hospital evolve into a modern facility with 361 licensed beds. In addition to expanding building infrastructure, the hospital continues to invest heavily in technology to improve patient care and support.
적용 솔루션
- Unified Communications
- Customer Service
Challenges
John Flynn Private Hospital engaged Alcatel-Lucent Enterprise (ALE) together with delivery partner VoIP to provide fit-for-purpose communication and messaging solutions for the facility to improve patient support and care. One important objective was to better categorise and prioritise alarm codes to help reduce the time nurses needed to access and respond to emergency codes. For example, with the new ALE solution, certain alarm codes can override the phone function so that patients can be tended to as quickly and efficiently as possible.
Action
ALE and VoIP worked closely together with clinical management and ward staff on a bespoke alarm and notification system using IQ Messenger. The platform meets John Flynn Private Hospital’s needs to comply with regulations, reduce alarm fatigue and deliver consistent notifications to staff.
Results
Technical Benefits
- IQ Messenger integrates with an extensive list of alarm and nurse call systems
User Experience Benefits
- The mission-critical telephony infrastructure together with IQ Messenger empowers clinical staff with digital alarms and notification services ensuring patient and staff safety
Financial Benefits
- All mission-critical technology sourced from one trusted vendor; Alcatel Lucent Enterprise
Products & Solutions
- Alcatel-Lucent OmniPCX® Enterprise Communications Server
- Alcatel-Lucent Premium DeskPhones 8068s
- Alcatel-Lucent 8019s DeskPhones, 8029s DeskPhones
- DECT Handsets 8262
- Visual Automated Attendant
- Alcatel-Lucent OmniVista® 8770 Network Management System
- Alarm Notification IQ Messenger
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기