Delta Insurance introduced a new converged solution to connect 18 branches through one single network.

  • Country: Egypt
  • Industry: Manufacturing
  • Solution: Business Telephony, Network on Demand

Established in 1981, Delta Insurance is one of the largest and most successful insurance companies operating in the Egyptian market.
It is a part of the highly respected Egypt Kuwait Holding group and provides all types of insurance coverage to different clients and market segments, including: auto, health, accidents, marine, fire and more.
By launching the independent company of Delta Life Assurance, and having well established 21 branches in 14 different governorates; the insurance portfolio is considered complete

Delta Insurance logo
Delta Insurance - Image

Based on the quality of the previous Alcatel-Lucent telephony system, we knew that the replacement for our data network would be powerful and reliable. A single vendor network for voice and data in our Insurance subsidiary simplified systems management and reduced our maintenance costs. Furthermore, Alcatel-Lucent Enterprise and Intraconsult Telecom Ltd both continue to support us as our business has grown. In a nutshell: we are all partners in a ‘win win’ situation.

Mr. Essam Radwan, ICT Board Consultant, Delta Insurance.

Challenges

  • Delta Insurance wanted to link all company branches in a single network managing their Contact Centers so customers can be sure of getting accurate insurance advice, quality services and useful products based on international standards.
  • The company also wanted to build a Voice and Data Network in all Delta Insurance Branches, overcome their limited network bandwidth and have one Management System for the network.

Products & Solutions

Products

  • OmniPCX Enterprise Communication Server
  • OmniSwitch 6850 Stackable LAN Switch
  • OmniAccess AP105
  • OmniSwitch 6900 Stackable LAN Switch
  • OmniAccess 4306GW Branch Office WLAN Switch
  • OmniSwitch 6450 Stackable LAN Switch

Solutions

  • Network On Demand
  • Business Telephony
Benefits

Technical: 

  • Delta Insurance is able to connect 18 branches through one single network.
  • Alcatel-Lucent Enterprise offers a robust and reliable infrastructure which is critical for Delta Insurance.
  • Furthermore, the continuous running of the converged solution has simplified the network management.

Financial:

  • Delta Insurance has drastically reduced their telephony costs thanks to the OmniPCX Enterprise connecting the 18 Egyptian branches.

User Experience:

  • Employees can now communicate smoothly, securely and reliably thanks to the OmniPCX Enterprise system.
Documents
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