Digital transformation, better communications and collaboration between teams improve customer service.

  • Country: France
  • Industry: Manufacturing
  • Solution: Communications Platform As A Service

A world leader in electronic repairs, Breizelec specializes in the repair of agricultural equipment and livestock systems (including milking stations for cattle).

As an environmentally responsible player, Breizelec tackles the obsolescence of electronic equipment and offers an alternative to purchasing new parts by providing fast, reliable and affordable electronic repair.

Breizelec customer logo
Breizelec customer image
We have benefited from ALE and NXO’s ability to take our concerns into consideration; they understood the challenges we faced as well as our expectations. This proximity allowed us to maintain communications throughout the project. In addition, the NXO developers’ expertise and skills enabled us to personalize our customer service in five different languages, thereby fully meeting our expectations. Our specifications have been respected to the letter.

Frédéric Perrot, Technical Director at Breizelec

I like to invest in quality, in a system that has the capacity to evolve and support us over time. We are pleased with our decision to renew our trust in Alcatel-Lucent Enterprise and NXO.

Philippe Gastoud, CEO of Breizelec.

Challenges

  • Aging communications system
  • Multilingual customer reception
  • Simplify communications and collaboration of a globally distributed team
  • Simplify infrastructure management and reduce costs"
 

Products & Solutions
Benefits
  • Customization of customer reception in several languages
  • Direct and easy contact between office and sales teams without the need to go through a pool of sales assistants
  • Rich communications using Rainbow multimedia services
  • Optimized infrastructure
 
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