Customer Stories
Breizelec
Digital transformation, better communications and collaboration between teams improve customer service.
FranceManufacturing
About the customer
A world leader in electronic repairs, Breizelec specializes in the repair of agricultural equipment and livestock systems (including milking stations for cattle).
As an environmentally responsible player, Breizelec tackles the obsolescence of electronic equipment and offers an alternative to purchasing new parts by providing fast, reliable and affordable electronic repair.
Solutions used
- Communications Platform As A Service
- Collaboration Solutions
- Digital Dividends
We have benefited from Alcatel-Lucent and NXO’s ability to take our concerns into consideration; they understood the challenges we faced as well as our expectations. This proximity allowed us to maintain communications throughout the project. In addition, the NXO developers’ expertise and skills enabled us to personalize our customer service in five different languages, thereby fully meeting our expectations. Our specifications have been respected to the letter.
Challenges
- Aging communications system
- Multilingual customer reception
- Simplify communications and collaboration of a globally distributed team
- Simplify infrastructure management and reduce costs"
Results
- Customization of customer reception in several languages
- Direct and easy contact between office and sales teams without the need to go through a pool of sales assistants
- Rich communications using Rainbow multimedia services
- Optimized infrastructure
Products & Solutions
Products
- Rainbow
- OmniAccess Stellar
- OmniSwitch 6350 Gigabit Ethernet
- OXO Connect
- 8028s Premium DeskPhone
- 8068s Premium Deskphones
- 8232 DECT Handset
- Smart Call Routing
Solutions
- Communications Platform as a service CPaaS
- Collaboration
- Customer Service
Resources & Downloads
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