Customer Stories
SARP GROUPE
Remote visual assistance and collaboration reduce non-resolved interventions, optimise operations and customer service
FranceEnergy and Utilities, Energy and Utilities
About the customer
The SARP Group is specialised in the fields of sanitation, industrial maintenance and special waste collection for sustainable development.
Solutions used
- Rainbow
- Digital Age Communications
- e-services
- Connected Solutions and Devices
We noticed that the number of unresolved interventions was divided by 3. This had a huge impact on the field teams and freed up quality time. On the first project where we used the application, we saved 5 to 6 hours of work, a significant gain.
Challenges
- SARP Group needed a collaborative solution for their field operators which could help divide the number of unresolved interventions (15% of the total)
- The solution would have to meet important technical constraints so as not to affect the operators' safety during interventions as well as ergonomics and compatibility with other existing tools
- SARP was looking for a trusted partner who could provide long-term support and visibility on the functionalities over time
Results
- Remote visual assistance has reduced the number of unresolved interventions by a factor of 3 and saved 30 minutes per day per person
- Simplified visual communication and remote assistance between the operators and the back-office, allowed the operators to see what the operator sees.
- Short adoption curve (15 minutes), ease of use
- The use of images and videos has increased the resolution of interventions and disputes
Products & Solutions
Products
- Rainbow™ by Alcatel-Lucent Enterprise
- Remote Visual Assistance by Alcatel-Lucent Enterprise
Solutions
Resources & Downloads
Customer Stories
- ACAbilene Christian UniversityUnited States Of AmericaAbilene Christian University simplified and leveraged existing infrastructure to support e-learning on campus and offer students a greater connected experience at a very low cost.Read story
- AHACT Health - AustraliaAustraliaAlcatel-Lucent messaging, duress and location solution creates a safe environment in the Adult Mental Health Unit.Read story
- AAAl Ain CoopUnited Arab EmiratesEfficient IP Telephony and mobility solution facilitates employee productivity across sites and supports geographic expansion.Read story
Ready to become our next success story?
Talk to our team about how Alcatel-Lucent can help transform your organization.