asmodee
Improving communication and collaboration with the cloud-based solutions Rainbow Hub and BlueVoice.
고객 소개
As part of the French asmodee Group with 21 branches across Europe, the US and China, asmodee GmbH in Germany has been working with around 30 partner publishers since its founding in 2008. Many of these international partners are among the most prominent publishers in the global gaming industry. asmodee works with them to bring new games to the German market every year. Based in Essen, asmodee Germany oversees all aspects of the publishing and distribution process, including editing, marketing and sales.
적용 솔루션
- Cloud Communications
- Digital Age Communications
- Unified Communications
- Rainbow
Migrating to the cloud has strengthened our digital competitiveness, creating a modern, secure and cost-efficient communications infrastructure that is flexible, scalable and ready for future growth.
Challenges
During the pandemic, asmodee implemented the hybrid version of Rainbow™ by Alcatel-Lucent Enterprise, enabling employees to take customer calls on their computers or smartphones when working from home, not just on their office phones. Once Rainbow had proven itself in everyday use, asmodee wanted to switch to a complete cloud solution with as few end devices as possible.
Action
Long-standing ALE partner T.D.F. Kommunikation, who had already deployed Rainbow Hybrid at asmodee, implemented the transition from the local PBX to a pure cloud solution based on Rainbow Hub. All employees now have a laptop that enables them to make calls via Rainbow from any location, using the same phone number, and to access convenient Unified Communications functions, such as chat, audio and video conferencing, and joint file editing. The BlueVoice SIP trunk solution, developed by ITAS AG and certified by ALE, connects Rainbow Hub to the public telephone network. Telephone numbers were ported from the telephone provider to BlueVoice, and employee profiles were transferred from Rainbow Hybrid to Rainbow Hub.
Results
Technical Benefits
- Certified combination: Rainbow and BlueVoice SIP trunk
- Digital sovereignty: Rainbow is GDPR-compliant and hosted on German servers
- Reliability: cloud installation with regular updates
- Mobility: access to the Rainbow app via wireless LAN or the mobile network
- Flexibility: in addition to PC workstations, end devices such as phones (e.g., in elevators) or headsets can be integrated for SIP telephony
Financial Benefits
- Flat rate per workstation, number of users can be adjusted monthly
- Lower maintenance costs, client team can largely maintain the system themselves
- Costs billed monthly frees capital
User Experience Benefits
- Communication and collaboration anywhere, on any device
- Telephony, messaging and conferencing on one platform
- Users were already familiar with the Rainbow application from the hybrid environment
- Users control their own availability (e.g., for call center roles)
Products & Solutions
- Rainbow™ Hubby Alcatel-Lucent Enterprise with BlueVoice
- Digital Age Communications
- Cloud Communication
- Unified Communications
- Rainbow
리소스 및 다운로드
고객 사례
- 고의고려대학교 의료원대한민국더 스마트한 진료를 위한 네트워크 인프라 현대화사례 읽기
- 안4안정적인 40G 네트워크 인프라 구축을 통해 학생과 교직원 경험을 개선하다대한민국홍익대학교는 Alcatel-Lucent 솔루션을 통해 안정적인 40G 네트워크 인프라를 구축 함으로써 초고속, 고품질의 대용량 학습 환경을 구현하여 학생과 교직원 경험을 크게 개선하게 되었습니다.사례 읽기
- GSGrup Sisquella스페인Grup Sisquella는 알카텔-루슨트의 통합 커뮤니케이션 솔루션을 통해 자사의 고객 서비스 및 만족도를 향상시킬 수 있었습니다. 알카텔-루슨트 솔루션은 기존 솔루션 비용의 60% 수준에서 운영이 가능하고 직원들의 업무 생산성을 높입니다.사례 읽기