DILO Armaturen und Anlagen GmbH

When their previous ICT partner discontinued its business telephony division, DILO took advantage of the necessary change of provider to completely modernize communications at its headquarters in Babenhausen, Bavaria. The old telephone system with 250 extensions was replaced by a scalable, future-proof system with area-wide IP telephony that optimizes DECT and WLAN coverage and telephone accessibility via smartphones and cordless phones on the company premises.

Alcatel-Lucent Enterprise was chosen as the new technology provider. provoicecom, who was commissioned to implement the solution, developed a hybrid concept based on the Alcatel-Lucent OmniPCX® Enterprise Communication Server. The new solution offers significant improvements in internal and external communication: regardless of their location, employees can always be reached using their extension number, and DILO customers can dial their contact person directly, using an automated hotline function. DILO’s existing CTI software has been integrated, saving time and cost. Following a Wi-Fi site survey, additional WLAN and DECT transmitters were implemented, increasing coverage on the company premises to almost 100%. Transition to the new system was seamless, causing no interruption in availability.

Products

• Alcatel-Lucent OmniPCX Enterprise Communication Server
• Alcatel-Lucent OmniAccess® Stellar Access Points
• Alcatel-Lucent OmniVista® 8770 Network Management System
• Alcatel-Lucent 8254 DECT Phones
• Alcatel-Lucent ALE-400 Smart DeskPhones
• Alcatel-Lucent 4059 Attendant Console

Solutions

• Digital Age Communications
• Digital Age Networking
• SMB Systems