The Bank of Africa (BoA) Group saw greater performance, better responsiveness and higher availability with the newly implemented communications solutions.

Country: Ivory Coast
Industry: Finance & Insurance
Solution: Business Telephony, Unified Communications

The Bank of Africa was established in Mali in 1982 as a single branch.
Today, they have grown and developed into a successful group is established in 17 countries.

Bank of Africa Group customer reference image 480x480

If I could qualify in three words the values of the newly installed solutions, they would be Performance, Responsiveness and Availability. They fit perfectly into our information system, allowing us to be successful while saving on call costs.

Ahmed Bouagja, Deputy Head of IT, Bank of Africa (BOA) Group

Bank of Africa (BOA) Group Success Story

Challenges

High cost of telephone calls whether they were made in the same country or between subsidiaries
Dependence on incumbent operator in each country

Products & Solutions

Products:

OmniPCX Enterprise Communication Server
OmniPCX Office Rich Communication Edition
OpenTouch Business Edition
OpenTouch Multimedia Services

Solutions:

Business Telephony
Collaboration

Benefits

One unified directory within the whole group of subsidiaries
Top management is now reachable at any time, any place
Implementation period completed in record time thanks to good cooperation between Alcatel-Lucent and the business partner

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