Bank of Africa BOA Group | Alcatel-Lucent Enterprise

The Bank of Africa (BoA) Group saw greater performance, better responsiveness and higher availability with the newly implemented communications solutions.

Country: Ivory Coast
Industry: Finance & Insurance
Solution: Business Telephony, Unified Communications

The Bank of Africa was established in Mali in 1982 as a single branch.
Today, they have grown and developed into a successful group is established in 17 countries.

Bank of Africa Group customer reference image 480x480

If I could qualify in three words the values of the newly installed solutions, they would be Performance, Responsiveness and Availability. They fit perfectly into our information system, allowing us to be successful while saving on call costs.

Ahmed Bouagja, Deputy Head of IT, Bank of Africa (BOA) Group

Bank of Africa Group Customer Video

Challenges

High cost of telephone calls whether they were made in the same country or between subsidiaries
Dependence on incumbent operator in each country

Products & Solutions

Products:

OmniPCX Enterprise Communication Server
OmniPCX Office Rich Communication Edition
OpenTouch Business Edition
OpenTouch Multimedia Services

Solutions:

Business Telephony
Collaboration

Benefits

One unified directory within the whole group of subsidiaries
Top management is now reachable at any time, any place
Implementation period completed in record time thanks to good cooperation between Alcatel-Lucent and the business partner

DC Water

Following the successful deployment of an ALE infrastructure, additional modules were implemented to provide a comprehensive management solution, allowing cal…

Bank of Africa Senegal customer reference image 480x480

BOA Group Senegal

The Bank of Africa (BOA) Senegal improves its employees’ communications experience with an Alcatel-Lucent telephony solution.

Buddha Bar, France Customer Reference Photo

Buddha Bar Hotel

Buddha Bar Hotel installed a Unified Communications solution for optimal client service.

Criminal Sanctions Agency

The Criminal Sanctions Agency installed an advanced voice over IP (VoIP) telephony system to improve efficiency for supervising and monitoring inmates' outgoin…

Emirates Palace

The hotel provides its guests with an innovative BYOD solution that allows them to use their very own mobile devices to make calls at no additional cost.

Grup Sisquella

Unified communications help Grup Sisquella to improve customer service and satisfaction.

Dallas International School

Dallas International School (DIS) is a pre-K through grade 12 private school with a bilingual academic program.

Columbus Capital Lending

Columbus Capital Lending is a residential mortgage company headquartered in Miami, Florida that offers a wide variety of mortgage products focused on new home …

Liverpool Hospital

Liverpool Hospital is undergoing a major redevelopment project to meet the needs of a growing population, and to ensure it can provide up-to-date healthcare se…

Tulip Inn Padova

The Tulip Inn Padova completely overhauled the telecommunications infrastructure to provide better customer service and facilitate employee productivity.

We'd love to hear from you. Submit an inquiry, find your nearest Business Partner or chat with us online.