Grup Sisquella
Unified communications help Grup Sisquella to improve customer service and satisfaction.
- Country: Spain
- Industry: Finance & Insurance
- Solution: Connected Solutions and Devices, Unified Communications
Grup Sisquella is a leader in economic, fiscal, legal, industrial, property management and agency advisory services, throughout all of Catalonia. A close customer relationship requires personal contact and Grup Sisquella’s communications infrastructure had become obsolete and limited in terms of functionalities to support this contact. It was clear to them that they needed to move towards unified communications.
It was clear to us that we had to move towards Unified Communications, but not just anyhow. We had to have totally reliable providers. We knew that in any decision we would make concerning communications, we could rely on Alcatel-Lucent
Challenges
- Existing communications infrastructure had become obsolete and limited in terms of functionality
- Needed to improve productivity of employees through Unified Communications
Results
- Unified four sites that previously operated as separate silos
- From the first use, Grup Sisquella noticed an improvement in communications operations resulting in improved customer service
- Experienced significant cost savings - the new solution is running at just 60% of the previous solution’s cost
Products & Solutions
Products:
- OmniTouch 8082 My IC Phone
Solutions:
- Business Telephony
- Unified Communications and Collaboration