Unified communications help Grup Sisquella to improve customer service and satisfaction.
- Country: Spain
- Industry: Finance & Insurance
- Solution: Business Telephony, Unified Communications
Grup Sisquella is a leader in economic, fiscal, legal, industrial, property management and agency advisory services, throughout all of Catalonia. A close customer relationship requires personal contact and Grup Sisquella’s communications infrastructure had become obsolete and limited in terms of functionalities to support this contact. It was clear to them that they needed to move towards unified communications.
- OmniTouch 8082 My IC Phone
- Business Telephony
- Unified Communications and Collaboration
- Unified four sites that previously operated as separate silos
- From the first use, Grup Sisquella noticed an improvement in communications operations resulting in improved customer service
- Experienced significant cost savings - the new solution is running at just 60% of the previous solution’s cost