Deutscher Sparkassenverlag
Modern platform creates seamless internal and external communications for employees and customers
About the customer
Deutscher Sparkassenverlag (DSV) provides the savings banks, associations and companies of the DSV financial group with media content, electronic forms, consulting systems, technical equipment and bank cards. It also delivers IT services, payment transaction solutions, Internet offerings and agency services. In order to support internal and external cooperation in these diverse tasks, DSV decided to implement a future-proof communication platform.
Solutions used
- Connected Solutions and Devices
- Unified Communications
Thanks to the smooth cooperation with our partners Alcatel-Lucent and COM plan + service, we were able to achieve our project goals on schedule. The easy handling of the communication solution makes it easier for our employees to exchange information with customers and colleagues.
Challenges
The new communication solution had to integrate into the DSV data world and adequately meet the company’s comprehensive communication requirements, especially those of its mobile employees. Great importance was attached to ensuring that the roll-out of the new system would not impair DSV’s ongoing operations. An experienced implementation partner was also to be found who would be able to deliver, configure and fully support the complex platform.
Action
COM plan + service is a long-standing Premium Partner of Alcatel-Lucent Enterprise. Together with ALE, they implemented a holistic approach at Deutscher Sparkassenverlag that integrates ALE's voice communication and unified communications applications with the virtualization platform of VMware and its call centre solution "robot5 Agent Line Office". Connectivity to the provider's All-IP service is established via the Alcatel-Lucent OpenTouch® Session Border Controller.
Results
Technical benefits
- Integrated multimedia communication platform provides convenient access to mobile employees
- State-of-the-art voice communication at any location and on any device
- Unified system management for office telephony and mobile communication devices
- High-availability, multi-tenant ESXi virtualization platform
Financial benefits
- Investment protection through a future-proof platform that is scalable as required
- Extension available to add users from other companies of the DSV group
- Competent system integrator of the entire solution. No friction losses through involvement of multiple partners
User experience benefits
- Employees have remote access to telephony functions and the corporate directory
- Alcatel-Lucent OpenTouch connects telephony with standard unified communications applications as required
Products & Solutions
Resources & Downloads
- Deutscher Sparkassenverlag long case studyDeutscher Sparkassenverlag enhances the efficiency and convenience of voice communication with a modern platform.Long case study
- Deutscher Sparkassenverlag short case studyCheck quickly how Deutscher Sparkassenverlag enhances the efficiency and convenience of voice communication.Short case study
- Kurze Fallstudie zum Deutschen SparkassenverlagErfahren Sie in Kürze, wie der Deutsche Sparkassenverlag die Effizienz und den Komfort der Sprachkommunikation steigert.Short case study
More Finance and Insurance success stories
- BOBank of Africa GroupIvory CoastThe Bank of Africa (BoA) Group saw greater performance, better responsiveness and higher availability with the newly implemented communications solutions.Read story
- BOBank of Africa SenegalSenegalBoA Senegal improved its employees’ communications experience with a new Alcatel-Lucent Enterprise telephony solution.Read story
- GSGrup SisquellaSpainUnified communications help Grup Sisquella to improve customer service and satisfaction.Read story
Ready to become our next success story?
Talk to our team about how Alcatel-Lucent can help transform your organization.