Microsoft Teams Integration
Connect Alcatel-Lucent enterprise telephony with Microsoft Teams
With the growing number of collaboration solutions, businesses want to be able to move quickly between solutions. These rapid changes challenge companies from a deployment perspective as well as employees who must learn new tools and interfaces within minutes.
The easy-to-implement desktop client integration facilitates adoption, reduces the learning curve for new services, and provides a friendly user experience. Telephony integration ensures organisations get the best of both worlds with business applications and superior phone quality. Businesses can also optimise IT operations and improve total cost of ownership with this cloud-based solution.
Key features
Direct Routing
SIP-based direct routing connects OmniPCX Enterprise to Microsoft Teams, enabling PSTN calling and enterprise telephony within the Teams client.
Native Teams Experience
Users make and receive calls through the familiar Teams interface — no separate applications or desktop clients required.
Enterprise Features Preserved
Advanced PBX features including hunt groups, call queues, IVR, and recording remain available through the Teams-connected phone system.
Hybrid Flexibility
Support mixed environments where some users are on Teams and others use traditional desk phones, all on the same phone system.
Resources & Downloads
3 resources available
Solutions using Microsoft Teams Integration
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