컨택 센터 및 에코시스템 통합
Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.
컨택 센터와 안내원
4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console
IP Desktop Softphone An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.
OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.
Microsoft Teams 통합 Alcatel-Lucent Enterprise 솔루션을 통한 원활한 환경을 위해 기존 애플리케이션 및 텔레포니 시스템을 Microsoft Teams와 통합 하십시오.
Rainbow - Developers Rainbow offers developers a library of connectors to objects, processes, and applications to customize interactions while providing relevant information.
Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.