컨택 센터 및 에코시스템 통합

Evolve your enterprise in any direction you choose, with full-featured applications that turn communications into a truly collaborative experience.

컨택 센터와 안내원

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.

Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console

IP Desktop Softphone An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop.

OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.

OmniTouch Contact Center A scalable and reliable contact center solution for up to 7,000 agents.

OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.

OpenTouch Message Center Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks.

Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring.

Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.

ALE Connect 완벽한 옴니채널 컨택 센터 솔루션으로 운영 간소화

4059 Extended Edition Attendant Console Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises. Dispatch Console Improve call processing dispatcher efficiency in high pressure control centers, and in high call traffic administrations with Dispatch Console IP Desktop Softphone An easy-to-use business telephony application that brings all the features of a desk phone to your mobile device and desktop. OmniPCX RECORD Suite Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools. OmniTouch Contact Center A scalable and reliable contact center solution for up to 7,000 agents. OmniTouch 4625 Interactive Voice Response Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations. OpenTouch Message Center Centralized voicemail services with message access from email applications, internal and external phones across OmniPCX Enterprise networks. Soft Panel Manager Collect, combine and display business data or contact center statistics in real-time for operational monitoring. Visual Automated Attendant In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers. ALE Connect 완벽한 옴니채널 컨택 센터 솔루션으로 운영 간소화

에코시스템 통합

Alarm Notification Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform.

Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector.

Emergency Notification Server Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.

IoT 허브 IoT 및 연결된 개체 인텔리전스를 사용하여 즉각적이고 계획된 작업 수행

Microsoft Teams 통합 Alcatel-Lucent Enterprise 솔루션을 통한 원활한 환경을 위해 기존 애플리케이션 및 텔레포니 시스템을 Microsoft Teams와 통합 하십시오.

OmniPCX Open Gateway Easily integrate business communications into your applications or processes.

Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries.

Wireless Intercom The Alcatel-Lucent DECT Intercom wireless indoor call box provides exceptional service to customers when they visit your offices, shops, and warehouses, with instant customer service.

Alarm Notification Enhance real-time situational awareness and personal safety by linking alarm devices together with a single, centralized notification platform. Rainbow App Connector Delight your users and agents by embedding easy-to-use communication services in your existing business applications with the Rainbow app connector. Emergency Notification Server Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety. IoT 허브 IoT 및 연결된 개체 인텔리전스를 사용하여 즉각적이고 계획된 작업 수행 Microsoft Teams 통합 Alcatel-Lucent Enterprise 솔루션을 통한 원활한 환경을 위해 기존 애플리케이션 및 텔레포니 시스템을 Microsoft Teams와 통합 하십시오. OmniPCX Open Gateway Easily integrate business communications into your applications or processes. Visual Notification Assistant The Alcatel-Lucent Visual Notification Assistant provides a simple and flexible, easy-to install, intuitive notification system. It is an ideal solution for enterprises across all industries. Wireless Intercom The Alcatel-Lucent DECT Intercom wireless indoor call box provides exceptional service to customers when they visit your offices, shops, and warehouses, with instant customer service.