The Alcatel-Lucent Enterprise offer was chosen due to the manufacturer's expertise in the hotel industry as well as AEBDM's ability to propose a partnership and after-sales service in the long term.

  • Country: Morocco
  • Industry: Hospitality
  • Solution: Business Telephony, Mobile Campus, Unified Communications

The Mogador Hotel chain includes 11 hotels, ranging from the Appart Hotel category to the luxury 5-star Palace, located in 5 major tourist cities in Morocco: Marrakech, Agadir, Essaouira, Casablanca and Tangier. 
Decorated by Moroccan craftsmen in the pure Arabic-Andalusian style, Mogador Hotels welcome a mainly European clientele and offer all the facilities of large hotels as well as a conference center capable of accommodating 5,000 guests.

Mogador Hotels introduced a Unified Communication Solution to improve the collaboration between employees and offer an optimum guest service.

Mogador Hotels Morocco logo
Mogador hotels customer reference image 480x480

We consider Alcatel-Lucent Enterprise as our partner, since the company has a thorough understanding of our business sector and knows how to anticipate our requirements by proposing a reliable and scalable offer.

Khaoula Abdellaoui, Director of Finance & Administration, Mogador Hotels

Challenges

  • The Mogador Hotel chain initially had to equip  the first hotels with telephones, before WiFi in  turn became necessary to offer customers an optimum service.   

Products & Solutions

Products :

  • OmniAccess AP93H
  • OmniAccess 4005
  • OmniSwitch 6250 Stackable Fast Ethernet Switch 
  • OmniSwitch 6850E Stackable Fast Ethernet Switch

  • OmniPCX Enterprise Communication Server

Solutions :

  • Business Telephony
  • Mobile Campus
  • Unified Communications
Benefits

Technical:

  • Due to its scalability, the solution can handle an increase in the number of users. This is particularly necessary given an expected growth in the number of guests and employees.

 Financial:

  • The Alcatel-Lucent Enterprise solution allows Mogador Hotels to reduce their operating costs.

User experience:

  • The mobility solution allows employees to be more reactive and offer optimum guest service.
  • The main advantages of this solution are the optimization of the internet, and a flexible and reliable telephone service for all employees as well as for Mogador Hotels guests.
Documents
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