Customer Stories
Saccharum Hotel Resort & Spa's
The Alcatel-Lucent Enterprise solution was jointly designed with partners MEO and Tecnocom.
PortugalHospitality, Hotels
About the customer
Overlooking the sea, and near the Marina of Calheta Madeira Island, the 5-star Saccharum Hotel Resort & Spa has 175 rooms, 6 suites and 62 apartments.
The luxurious hotel is owned by the AFA Group, a corporate group with consolidated international business and holding interests in various business areas including hospitality.
The Alcatel-Lucent Enterprise solution was chosen by the Saccharum Hotel because it was the most competitive solution, with a high level of guaranteed service, at the best price.
Solutions used
- Autonomous Network
- Connected Solutions and Devices
We have created a stand-out guest experience thanks to the Alcatel-Lucent Enterprise solution. Going forward, we will take advantage of the network’s flexibility to expand hotel services over IP.
Challenges
- The AFA Group was building a new luxurious hotel, the Saccharum Hotel, in the important tourist destination of Calheta in the autonomous region of Madeira, Portugal.
- To stand out in a crowded market, the hotel needed a network solution that would deliver an excellent guest experience and project a modern image.
- The hotel wanted a reliable and secure network that could support high performing wired and wireless internet for guests and staff, an IP voice solution for the entire hotel, IP CCTV, IP television and Power over Ethernet (PoE) for terminals.
- The solution also had to seamlessly connect with the AFA Group’s VPN.
Results
Technical benefits
- The unified Alcatel-Lucent Enterprise solution simplifies management and maintenance of the network.
- Working with a single vendor solution and partner (MEO/Tecnocom) further simplifies IT administration for the hotel.
- As required, the Savoy Saccharum Hotel’s new network connects seamlessly with the AFA Group’s VPN.
Financial benefits
- The solution is cost effective to operate. It is a foundation the hotel can capitalize on to add new services in the future.
User experience benefits
- Guests can enjoy a luxurious experience, enhanced by reliable wired and wireless internet access across the hotel property.
Products & Solutions
Products
- OmniSwitch 6860E
- OmniSwitch 6250 Stackable Fast Ethernet Switch
- OmniPCX Enterprise Communication Server
Solutions
Resources & Downloads
More Hospitality, Hotels success stories
- HPHotel PalladiaFranceThe hotel chose to renovate its Wi-Fi network to make it more efficient, fluid, secure and high-capacityRead story
- LNLittle National Hotel CanberraAustraliaThe hotel modernised the in-room experience with tablets enabled for communication (voice/video) using Alcatel-Lucent’s Rainbow, replacing traditional phones.Read story
- NSNoorus Spa HotelEstoniaNoorus Spa Hotel unveiled their new and improved communications system that cuts costs and increases responsiveness.Read story
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