Noorus Spa Hotel unveiled their new and improved communications system that cuts costs and increases responsiveness.

  • Country: Estonia
  • Industry: Hospitality
  • Solution: Business Telephony, Cloud Communications, Customer Service

Business Partner: ADVENTUS SOLUTIONS

Newly built in 2014, the Noorus Hotel Spa is located on the gorgeous Estonian seashore, and combines amazing architectural design with pure customer service and comfort in its 114 rooms. In the 19th century the town of Narva, where the Noorus Hotel Spa resides, was famous for being the favorite vacation place for many of the elite members of the Russian cultural and scientific communities. Today, “The Pearl of the Baltic coast” still displays the charm that has captivated visitors for years.

Noorus Spa Hotel logo
Noorus Spa Hotel Image

This voice transmission system meets our requirements and allows us to provide highly efficient services to our customers. We appreciate the fact that the system can be modernized and extended in line with the company’s growth. I am pleased to say that we became partners with Adventus Solutions, because they understand our needs, offer highly qualified specialists, and provide professional services and maintenance.

Polina Nadelyueva, Project manager, Noorus Spa Hotel

Challenges

  • Noorus required a joint hotel communications network with the possibility for centralized configuration.
  • The hotel also needed a modern hotel operating management system to enable the effective planning of accommodation, scheduling of SPA procedures, and tracking of customer payments.
  • In addition, Noorus wanted to integrate a management system for the maid service and parking gate.

Products & Solutions

Products:

  • OmniPCX Enterprise Communication Server
  • 4039 Digital Phone
  • 4019 Digital Phone
  • Integration with the Fidelio hotel property management system

Solutions:

  • Business Telephony
  • Cloud Communication
  • Customer Service

 

Benefits

Technical:

  • The new communications system is designed and enhanced as a pay-as-you-grow architecture, set up to support the company’s further development.
  • All future maintenance will be provided by Alcatel-Lucent Enterprise’s certified partner, Adventus
  • Solutions, ensuring the hotel has expert support.

Financial:

  • Thanks to the new solutions internal calls no longer represent costs.

User Experience:

  • The new communication system reduced response time to incoming calls which improves the customer service experience as well as internal collaboration.


Documents
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