Solution idéale pour les entreprises disposant de centres de contact traitant principalement des interactions vocales entrantes, Alcatel-Lucent OmniTouch Contact Center (CC) s'adresse aux installations de tous types, de toutes tailles et de toutes capacités.
OmniTouch CC Standard Edition offre une solution de distribution d'appels intégrée à Alcatel-Lucent OmniPCX Enterprise, pour un TCO plus faible et une fiabilité optimale. Des fonctionnalités avancées de supervision et de poste d'agent peuvent être apportées par des machines virtuelles supplémentaires.
CC Supervision : module de configuration, de surveillance et de génération de rapports.
CC Distribution : module de distribution automatique des appels.
CC IVR : module de réponses vocales interactives.
CC Agent : module d'application de bureau pour les agents.
Let ENS handle emergency response, so you can focus on critical decision-making. A powerful emergency comms solution to optimize coordination and ensure safety.
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In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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Enhance your communications solution without disrupting your operations. Our integration services team will be with you every step of the way.
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Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.
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Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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Choose our support services for anytime technical assistance and an evolution pathway to keep your system running at optimal efficiency and performance.
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A scalable and reliable contact center solution for up to 7,000 agents.
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Gartner says: trained users cost 20% less to support than untrained users. So start saving and explore our worldwide education and certification programs.
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Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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This mobile app for the hospitality industry empowers guests and employees, with all the features of a hotel room phone on a mobile device.
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