Solution idéale pour les entreprises disposant de centres de contact traitant principalement des interactions vocales entrantes, Alcatel-Lucent OmniTouch Contact Center (CC) s'adresse aux installations de tous types, de toutes tailles et de toutes capacités.
OmniTouch CC Standard Edition offre une solution de distribution d'appels intégrée à Alcatel-Lucent OmniPCX Enterprise, pour un TCO plus faible et une fiabilité optimale. Des fonctionnalités avancées de supervision et de poste d'agent peuvent être apportées par des machines virtuelles supplémentaires.
CC Supervision : module de configuration, de surveillance et de génération de rapports.
CC Distribution : module de distribution automatique des appels.
CC IVR : module de réponses vocales interactives.
CC Agent : module d'application de bureau pour les agents.
Attendant console with an easy-to-use visual interface for personalized customer welcome in medium and large enterprises.
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In business, a telephone call is often the first point of contact. Visual Automated Attendant provides a professional image with a virtual receptionist available 24/7, delivering a quality response to your customers.
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This mobile app for the hospitality industry empowers guests and employees, with all the features of a hotel room phone on a mobile device.
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Turn a Smart DeskPhone into a communications hub for your hotel guests, with apps for weather, room service, hotel tours and more - in 29 languages.
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Monitor, record and evaluate all employee-customer interactions with call recording, screen capture and real-time listening tools.
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Deliver a superior customer service experience with a powerful IVR system that exceeds customer expectations.
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Collect, combine and display business data or contact center statistics in real-time for operational monitoring.
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Customer welcome, call routing and automated attendant features for small to medium-sized businesses.
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Wherever you go, take your office with you. Hold business calls, chat and collaborate from any device with this unified communications app.
A scalable and reliable contact center solution for up to 7,000 agents.
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